Retirement Living Coordinator

Anglicare Sydney; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Lifestyle discounts

Professional development

Employee Assistance Program

Fitness Passport

Job summary

Anglicare Sydney is seeking a Retirement Living Coordinator to support residents in a vibrant village environment. This full-time, onsite role at Minto Gardens involves coordinating activities, events and communications while delivering high-quality customer service and essential administrative support.

The successful candidate will work with residents, families and care partners to ensure easy access to services, create welcoming experiences and maintain a well-managed village.

Qualifications

• 2+ years in administration, coordination, customer service or resident services.
• 2-3+ years of computer literacy and confidence using MS Office suite.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide exceptional customer service to residents, families, visitors and service providers.
• Welcome new residents and assist with transition into village life.
• Organise village tours and welcome prospective residents.
• Maintain resident databases, records, and administrative documentation.
• Prepare newsletters, notices, calendars, and other resident communications.
• Organise bookings for community spaces, activities, and village facilities.
• Support occupancy enquiries and village communications.
• Assist with resident meetings, forums, and committee groups.
• Coordinate external presenters, entertainers, volunteers, and community groups.
• Promote workplace safety and compliance with WHS requirements.
• Identify opportunities to improve resident experiences and village services.

Skills

Administration

Coordination

Customer service

Resident services

MS Office

Communication

Time management

Problem solving

Relationship management

Tools

MS Office Suite

Job description

Transform lives, every single dayDo you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen.We are a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now, we’re extending our reach and impact even further.At Anglicare we are looking for a Retirement Living Coordinator who will play a key role in supporting residents to live independently, stay connected and enjoy a positive retirement living experience.Join a supportive and resident-focused team where community, connection and exceptional customer service are at the heart of everything we do.Your OpportunityThis is a full-time onsite opportunity based at Minto Gardens, working Monday to Friday from 8:00am to 4:00pmAs a Retirement Living Coordinator, you will be working for resident wellbeing through the coordination of activities, events, communications, and community initiatives while providing high-quality customer service and administrative support to ensure the smooth day-to-day operation of the village.You will work closely with residents, families, healthcare providers and village teams to ensure residents can easily access the services and support they need while maintaining a welcoming, vibrant and well-managed village environment.With professionalism, empathy and a customer-focused approach, you will:Resident Services & Customer ExperienceProvide exceptional customer service to residents, families, visitors and service providersRespond promptly and professionally to resident enquiries, requests and concernsWelcome new residents and assist with their transition into village life.Assist with village tours and welcome prospective residents.Administration & Operational SupportMaintain resident databases, records, and administrative documentation.Prepare newsletters, notices, calendars, and other resident communications.Organise bookings for community spaces, activities, and village facilities.Support occupancy enquiries and village communicationsAssist with resident meetings, forums, and committee groups.Resident Wellbeing & Community EngagementAssist with organising events, activities and community engagement opportunitiesCoordinate external presenters, entertainers, volunteers, and community groups.Safety, Compliance & Continuous ImprovementPromote workplace safety and compliance with WHS requirementsMonitor community areas and report maintenance or safety concerns.Identify opportunities to improve resident experiences and village servicesWhat You'll BringYou are a highly organised and customer-focused professional who enjoys building relationships and supporting older people to live well and stay connected to their community.What's Required2 + years of experience in administration, coordination, customer service or resident services2-3 + years of experience in computer literacy and confidence using technology systems using MS office suiteStrong organisational and time-management skillsExcellent communication and interpersonal skillsStrong problem-solving and relationship management skillsAbility to work independently and collaboratively within a teamWhat's Preferred2 + years of experience within retirement living, aged care, community services or a similar environmentUnderstanding of the needs of older people and resident-centred service deliveryExperience coordinating events, activities or community engagement initiativesWhy Anglicare?We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people hereto make it happen.At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.On top of that, here are just some of the tangible benefits you will enjoy in a career with us:Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.Spend up to $2,650 on accommodation, meals and entertainment and also tax free with salary packaging.Ongoing professional development and leadership training to advance your careerExclusive discounts to over 400 retailersEmployee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your familyAre you ready for a career, that means more?To apply for this role, please click the ‘Apply’ button or submit. All applicants will receive a response.Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities and cultural backgrounds.Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.Application Close Date: October 29, 2026