Retirement Living Coordinator

Anglicare; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Exclusive discounts

Employee assistance program

Staff rewards portal

Job summary

Anglicare Sydney is seeking a Retirement Living Coordinator to support residents to live independently, stay connected and enjoy a positive retirement living experience. This full-time, on-site role is based at Minto Gardens, with a Monday to Friday 8:00am–4:00pm schedule.

You will provide exceptional customer service, coordinate administration, events and community engagement, while promoting safety and compliance.

Qualifications

• 2+ years of experience in administration, coordination or resident services.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• Proficiency with MS Office and databases.

Responsibilities

• Provide exceptional customer service to residents, families, visitors and service providers.
• Respond promptly and professionally to resident enquiries, requests and concerns.
• Welcome new residents and assist with their transition into village life.
• Assist with village tours and welcome prospective residents.
• Maintain resident databases, records, and administrative documentation.
• Prepare newsletters, notices, calendars, and other resident communications.
• Organise bookings for community spaces, activities, and village facilities.
• Support occupancy enquiries and village communications.
• Assist with resident meetings, forums, and committee groups.
• Assist with organising events, activities and community engagement opportunities.
• Coordinate external presenters, entertainers, volunteers, and community groups.
• Promote workplace safety and compliance with WHS requirements.
• Monitor community areas and report maintenance or safety concerns.
• Identify opportunities to improve resident experiences and village services

Skills

Administration

Coordination

Customer service

Relationship management

Tools

MS Office

Job description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength,supportand strategy to make it happen. We are a well-respected not-for-profitthat’sbeen servingsociety’smost vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now,we’reextending our reach and impact even further. At Anglicare we are looking for a Retirement Living Coordinator who will play a key role in supporting residents to live independently, stay connected and enjoy a positive retirement living experience. Join a supportive and resident-focused team where community, connection and exceptional customer service are at the heart of everything we do.

Your Opportunity

This is a full-time onsite opportunity based at Minto Gardens, working Monday to Friday from 8:00am to 4:00pm

Resident Services & Customer Experience

• Provide exceptional customer service to residents, families, visitors and service providers
• Respond promptly and professionally to resident enquiries, requests and concerns
• Welcome new residents and assist with their transition into village life.
• Assist with village tours and welcome prospective residents.

Administration & Operational Support

• Maintain resident databases, records, and administrative documentation.
• Prepare newsletters, notices, calendars, and other resident communications.
• Organise bookings for community spaces, activities, and village facilities.
• Support occupancy enquiries and village communications
• Assist with resident meetings, forums, and committee groups.

Resident Wellbeing & Community Engagement

• Assist with organising events, activities and community engagement opportunities
• Coordinate external presenters, entertainers, volunteers, and community groups.

Safety, Compliance & Continuous Improvement

• Promote workplace safety and compliance with WHS requirements
• Monitor community areas and report maintenance or safety concerns.
• Identify opportunities to improve resident experiences and village services

What You'll Bring

• You are a highly organised and customer-focused professional who enjoys building relationships and supporting older people to live well and stay connected to their community.

What's Required

• 2+ years of experience in administration, coordination, customer service or resident services
• 2-3 + years of experience in computer literacy and confidence using technology systems using MS office suite
• Strong organisational and time-management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and relationship management skills
• Ability to work independently and collaboratively within a team

What's Preferred

• 2+ years of experience within retirement living, aged care, community services or a similar environment
• Understanding of the needs of older people and resident-centred service delivery
• Experience coordinating events, activities or community engagement initiatives

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people hereto make it happen.At Anglicare,you’llget the security, stability and opportunities that come with a strong, well-establishedorganisationthat’sready for the future.You’llbelong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience andexpertise, and shape a rewarding career.

Benefits

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.
• Spend up to $2,650 on accommodation,mealsand entertainmentand alsotax free with salary packaging.
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Your Rewards and Benefits

We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family.

Staff Rewards

Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more.

Salary Packaging

Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free!

Employee Assistance Program

At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.

Employee Referral Program

Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service.

Formal Recognition

The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

Diversity & Inclusion

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders,abilitiesand cultural backgrounds.

Application Close Date

October 29, 2026