Community & Operations Manager - Member Experience

Work East Pty; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Work East Pty in Box Hill, Melbourne is looking for a proactive operations role to be the primary point of contact for members and keep the coworking space running smoothly. You will own day-to-day operations, build relationships with our member community, and work with management to maintain high standards.

You will manage facilities, billing, and communications, assist with tours and renewals, and monitor performance metrics to enhance engagement and retention.

Qualifications

• Experience in a customer-facing operations or community management role.
• A genuine people person, able to build relationships at all levels.
• Highly organised with strong attention to detail and the ability to juggle multiple priorities.
• Comfortable with basic accounts receivable and administrative tasks.
• Proactive and solutions-focused with strong written and verbal communication.

Responsibilities

• Daily center operation: ensure impeccable presentation of workspace and service standards.
• Coordinate facilities & maintenance: liaise with contractors and management promptly.
• Manage accounts receivable: issue invoices, monitor balances and overdue accounts.
• Serve as first point of contact for account enquiries and coordinate with accounts team.
• Oversee purchasing & expenses within approved budgets.
• Champion member experience and build strong member relationships.
• Keep members informed with announcements and updates.
• Support the sales journey: assist with enquiries, tours, onboarding and renewals.
• Monitor and report key metrics to management.

Skills

Customer-facing

Relationship-building

Organised

Attention to detail

MS Office

Independent worker

Communication skills

Tools

Microsoft Office

Job description

Work East Pty in Box Hill, Melbourne is looking for a proactive operations role to be the primary point of contact for members and keep the coworking space running smoothly. You will own day-to-day operations, build relationships with our member community, and work with management to maintain high standards.

You will manage facilities, billing, and communications, assist with tours and renewals, and monitor performance metrics to enhance engagement and retention.