Member Experience & Café Lead (Part-Time)

Hub Australia Pty; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Work life balance

Great Place to Work™

B Corp and carbon-neutral

Job summary

Hub Australia Pty in Melbourne is seeking a friendly Workspace Experience Associate to welcome members, manage the clubhouse, and ensure smooth day-to-day operations across our Melbourne clubhouses. The role focuses on delivering premium, personalised service and a warm, hospitality-led guest experience.

This part-time position (20 hours per week) offers opportunities to showcase barista skills, coordinate events, handle inquiries, and contribute to a dynamic, environmentally conscious

Qualifications

• At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
• Experience as a barista within a fast-paced environment.
• Strongly embodies a customer-centric and hospitality-led mindset, adapting to guest needs to enhance their experience.
• Strong problem-solving skills with a positive, solution-focused approach.

Responsibilities

• As the welcoming face of our workspace, create personalised experiences for members and guests.
• Showcase barista artistry and manage cafe operations.
• Handle member/guest questions, enquiries, and booking requests promptly.
• Organise and execute workplace events with seamless guest satisfaction.
• Conduct regular inventory checks for food, consumables, and supplies.
• Assist with day-to-day operations such as opening/closing procedures and space checks.

Skills

Customer-facing experience

Barista skills

Hospitality mindset

Multitasking

Interpersonal skills

Relationship building

Problem solving

Communication

Job description

Hub Australia Pty in Melbourne is seeking a friendly Workspace Experience Associate to welcome members, manage the clubhouse, and ensure smooth day-to-day operations across our Melbourne clubhouses. The role focuses on delivering premium, personalised service and a warm, hospitality-led guest experience.

This part-time position (20 hours per week) offers opportunities to showcase barista skills, coordinate events, handle inquiries, and contribute to a dynamic, environmentally conscious