Operations & Community Manager

Work East Pty; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Work East Pty in Box Hill, Melbourne is looking for a proactive operations role to be the primary point of contact for members and keep the coworking space running smoothly. You will own day-to-day operations, build relationships with our member community, and work with management to maintain high standards.

You will manage facilities, billing, and communications, assist with tours and renewals, and monitor performance metrics to enhance engagement and retention.

Qualifications

• Experience in a customer-facing operations or community management role.
• A genuine people person, able to build relationships at all levels.
• Highly organised with strong attention to detail and the ability to juggle multiple priorities.
• Comfortable with basic accounts receivable and administrative tasks.
• Proactive and solutions-focused with strong written and verbal communication.

Responsibilities

• Daily center operation: ensure impeccable presentation of workspace and service standards.
• Coordinate facilities & maintenance: liaise with contractors and management promptly.
• Manage accounts receivable: issue invoices, monitor balances and overdue accounts.
• Serve as first point of contact for account enquiries and coordinate with accounts team.
• Oversee purchasing & expenses within approved budgets.
• Champion member experience and build strong member relationships.
• Keep members informed with announcements and updates.
• Support the sales journey: assist with enquiries, tours, onboarding and renewals.
• Monitor and report key metrics to management.

Skills

Customer-facing

Relationship-building

Organised

Attention to detail

MS Office

Independent worker

Communication skills

Tools

Microsoft Office

Job description

You'll be the primary point of contact to our members, the person who keeps the centre running smoothly, and the person who makes sure that every interaction with Work East feels seamless and genuine. You'll take ownership of day-to-day operations, build meaningful relationships with our member community, and play an active role in shaping the Work East experience - all while working closely with management to ensure our space operates to the high standards.

Key responsibilities

Daily center operation: Responsible for impeccable presentation of the workspace and service standards are consistently met.

Coordinate facilities & maintenance: Manage maintenance requests, liaise with contractors and building management, and elevate issues requiring management decisions promptly and professionally.

Manage accounts receivable: Handle customer-facing billing activities - issuing invoices, monitoring outstanding balances, following up on overdue accounts, and maintaining clear communication with members on account matters.

Serve as the first point of contact for account enquiries and coordinate with the wider accounts team on complex matters.

Oversee purchasing & expenses: Review operational needs, source options, and recommend purchases within approved budgets.

Champion member experience: Build and maintain strong, genuine relationships with members - developing initiatives that improve engagement, satisfaction, and retention.

Keep members informed: Manage member communications, announcements, and content updates to ensure our community stays connected and in the loop.

Support the sales journey: Assist with enquiries, tours, onboarding, and renewal conversations - sharing insights from member interactions to help improve conversion and retention.

Monitor and report: Track key metrics across operations and member engagement, providing regular updates and recommendations to management.

About you

Experience in a customer-facing operations or community management role - coworking, hospitality, property, or service industries are all relevant

A genuine people person - warm, professional, and confident building relationships at all levels

Highly organised with strong attention to detail and the ability to juggle multiple priorities

Comfortable with basic accounts receivable and administrative tasks

Proactive and solutions-focused

Strong written and verbal communication skills

Proficiency with Microsoft Office and general business software

Ability to work independently while collaborating effectively with a small team and external stakeholders

About us

Work East is a serviced office and coworking space in the heart of Box Hill - one of Melbourne's most dynamic and culturally rich business hubs. We offer flexible workspace solutions for professionals, small businesses, and growing teams, from virtual addresses and flex desks through to fully furnished private offices for teams of up to 50. We're more than a workspace. We're a community - and we're proud of it. Our members come to Work East not just for the enterprise-grade infrastructure, executive meeting rooms, and concierge service, but for the warm, connected environment that helps their businesses thrive.

A genuinely supportive team and a business that values your contribution

A vibrant, community-focused workplace in the heart of Box Hill

Variety in your day - no two days are exactly the same

A role where your initiative and care for members makes a real, visible difference

Convenient location - walking distance from Box Hill Station with on-site parking available

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