Community Experience & Projects Officer

Gandangara Local Aboriginal Land Council; Liverpool City Council; On-site; AUD 65,000 - 75,000; Full time

Job summary

Gandangara Local Aboriginal Land Council invites applications for a Project Support Officer – Community programs. This role combines frontline customer experience with project administration to support Membership Services, Yarn Up activities and culturally appropriate responses.

You will welcome Members and visitors, maintain records, assist with events and reporting, and contribute to continuous improvement across GLALC programs while upholding Aboriginal cultural protocols.

Qualifications

• Demonstrated ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people and across cultures.
• Excellent customer service and relationship-building skills.
• Experience in administration, reception, customer service, community engagement or project support.
• Strong organisational skills and ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Experience using Microsoft Office, including Outlook, Word, Excel and Teams.
• Ability to maintain accurate records and manage confidential information.
• Strong attention to detail and problem-solving skills.
• A professional, positive and can-do attitude.
• Willingness to learn and undertake professional development.
• Ability to work both independently and as part of a collaborative team.

Responsibilities

• Customer Experience & Community Engagement: Welcome and assist Members, Elders, community members and visitors; maintain a professional, culturally safe and welcoming reception environment; respond to enquiries; support community engagement and member-focused activities; ensure visitor registration and WHS sign-in requirements.
• Membership Services: Assist with membership enquiries and member communications; maintain accurate membership records and databases; support member meetings, community consultations and events.
• Yarn Up & Community Programs: Support planning and delivery of Yarn Up activities; coordinate bookings, attendance records and participant information; assist with community events, workshops and cultural activities.
• Sorry Business Support: Assist with culturally respectful coordination and communication relating to Sorry Business; maintain confidentiality and professionalism.
• Project Support & Administration: Provide administrative support across projects and programs; maintain project documentation, action registers and reporting records; assist with meeting coordination, minutes and follow-up actions; contribute to reporting, compliance and continuous improvement; support data collection and organisational reporting requirements.
• General Administration: Collect and record mail; maintain call logs and organisational registers; prepare correspondence, reports and documentation; adhere to organisational policies, procedures and cultural protocols.

Skills

Customer Experience

Community Engagement

Reception

Membership Services

Event Coordination

Administration

Project Support

Data entry

Communication

Education

Certificate IV in Community Services

Certificate III in Business Administration

Certificate III in Project Administration

Tools

Microsoft Office

Outlook

Word

Excel

Teams

Job description

Gandangara Local Aboriginal Land Council invites applications for a Project Support Officer – Community programs. This role combines frontline customer experience with project administration to support Membership Services, Yarn Up activities and culturally appropriate responses.

You will welcome Members and visitors, maintain records, assist with events and reporting, and contribute to continuous improvement across GLALC programs while upholding Aboriginal cultural protocols.