Assistant Community Manager - Chambers Pines Lifestyle

Ingenia Communities Group; Logan City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday Par

Employee referral program

Employee of the Month and Employee of/

Job summary

Ingenia Communities Group is seeking an experienced Assistant Community Manager to support day-to-day operations at Ingenia Lifestyle Chambers Pines, a completed land lease community in the Logan Region of Brisbane.

You will assist with resident experience, administration, financial processes, compliance, home re-sales and community presentation while developing broader operational leadership. Work closely with the Community Manager to maintain high standards and strong resident relationships.

Qualifications

• Leadership experience in community management or related fields.
• Strong customer service and relationship-building abilities.
• Excellent communication and interpersonal skills.
• Empathetic and resident-centred approach.
• Highly organized with attention to detail.

Responsibilities

• Support the Community Manager with day-to-day operational management of the Community.
• Assist with resident experience, administration, financial processes, compliance and home re-sales.
• Coordinate with Sales and Community teams for smooth operations.
• Inspect facilities to ensure presentation, safety and asset performance.
• Provide coverage during leave and support broader Community Manager functions.

Skills

Leadership experience

Customer service

Communication skills

Empathy

Attention to detail

Problem solving

Service excellence

Community focus

Job description

Be Part of Something Bigger at Ingenia!
At Ingenia Lifestyle, we create vibrant communities where residents enjoy a connected, active and rewarding lifestyle. As one of Australia's leading owners, operators and developers of land lease communities, we are committed to delivering exceptional resident experiences and building communities people are proud to call home.
Our communities are more than places to live. They are places where people build friendships, pursue their passions, and enjoy a true sense of belonging. We are looking for people who share our belief that every interaction matters and who are passionate about creating outstanding customer experiences.
If you're ready to join a team where service, connection and resident satisfaction are at the heart of everything we do, we'd love to hear from you.

Your Next Opportunity

We are seeking an experienced and passionate Assistant Community Manager to support the day-to-day operations of Ingenia Lifestyle Chambers Pines, a completed land lease community in the Logan Region of Brisbane, comprising 480 homes.
This is far more than an operational role. As Assistant Community Manager, you will support the Community Manager in the effective day-to-day operation of the Community, including resident experience, administration, financial processes, compliance, home re-sales, community presentation and operational activities, while developing the capability to provide broader operational support and leadership when required. You will create an environment where residents feel welcomed, valued, heard and supported, while ensuring the community continues to operate to the highest standards.

Why You’ll Love Life at Ingenia

At Ingenia, we believe our people create the experiences that set us apart. We invest in our teams and provide the support, flexibility and development opportunities needed to thrive.

• Staff discounts on Ingenia Holiday Parks, often exceeding 50%
• Employee referral program
• Employee of the Month and Employee of the Year recognition programs
• Ongoing training, professional development and career progression opportunities
• The opportunity to make a genuine difference in the lives of our residents every day

In this Role, You’ll

• Support the Community Manager with the day-to-day operational management of the Community and provide appropriate coverage during periods of leave or absence.
• Support Community financial processes, including invoice processing, purchase orders, debtor and resident account follow-up.
• Support Community compliance and risk management, including required checks, record keeping, follow-up of actions and escalation of identified risks or compliance matters.
• Regularly inspect the Community, facilities and common areas to identify presentation, maintenance, safety and asset-performance issues and support timely follow-up.
• Assist the Community Manager with resident home resales, including administration, purchaser enquiries and inspections, documentation and coordination with relevant Sales and Community teams.
• Develop broader Community Management capability through cross-training, delegated responsibilities and exposure to Community Manager functions.

You’re Likely a Match If You

• Have previous leadership experience in community management, retirement living, aged care, hospitality, tourism, customer service or a related field.
• Are passionate about delivering exceptional customer experiences and building strong relationships.
• Have a proven ability to influence, engage and communicate with people from diverse backgrounds.
• Demonstrate empathy, emotional intelligence and a genuine commitment to resident wellbeing.
• Are highly organised with exceptional attention to detail.
• Enjoy solving problems and finding practical solutions that balance resident needs with business outcomes.
• Thrive in environments where people, service excellence and community are at the centre of success.

Let’s Create Amazing Experiences Together
At Ingenia, our residents choose us because of the lifestyle we provide, and our people are what bring that lifestyle to life.
If you are passionate about customer experience, community connection and leading a team that makes a genuine difference every day, we invite you to join us as Assistant Community Manager at Ingenia Lifestyle Chambers Pines.
Lead a community where residents don't just live, they thrive.
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
Let’s Create Amazing Experiences Together
Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.
Check out what life at Ingenia looks like on our LinkedIn page.