Community Banking Pro - Customer Service (12-Month FTC)

Bendigo Bank; Babinda; On-site; AUD 28,000 - 36,000; Part time

Benefits offered by this job

Health and wellbeing support

BEN U - corporate university learning

Job summary

Bendigo Bank Babinda is seeking a Customer Service Officer on a 12-month fixed-term, part-time contract to help customers with transactions, online banking, and product recommendations, delivering friendly, local service.

You’ll work in a branch environment, build relationships with customers and colleagues, and be the go-to person for inquiries, while maintaining risk awareness and pursuing opportunities for development through on-the-job training.

Qualifications

• Experience in a customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration — mateship is crucial for us to work together and achieve our goals.
• Experience in the banking and finance industry is a plus but not essential.

Responsibilities

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

Skills

Customer service

Attention to detail

Communication

Digital literacy

Cash handling

Team collaboration

Job description

Bendigo Bank Babinda is seeking a Customer Service Officer on a 12-month fixed-term, part-time contract to help customers with transactions, online banking, and product recommendations, delivering friendly, local service.

You’ll work in a branch environment, build relationships with customers and colleagues, and be the go-to person for inquiries, while maintaining risk awareness and pursuing opportunities for development through on-the-job training.