Customer Experience Advisor - Part-Time Banking

Bendigo Bank; Dimbulah; On-site; AUD 52,000 - 65,000; Part time

Benefits offered by this job

Health and wellbeing support

Gym memberships discount

Private health insurance

Employee Assistance Program (EAP) for.

BEN U training

Job summary

Bendigo Bank is seeking a Customer Service Officer in Dimbulah to deliver exceptional service, assist with transactions, and guide customers through digital banking solutions. The role emphasizes accuracy, risk awareness, and community engagement in a branch setting.

You will be the friendly face of the branch, collaborating with specialists to meet customer needs, explain products, and support local customers and businesses while pursuing ongoing professional development.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals.
• Experience in the banking and finance industry is a plus but certainly not essential.

Responsibilities

• Assist customers with transactions, educate them about online platforms, and recommend products and services.
• Explore customers’ needs through conversations and partner with branch specialists.
• Support customers with digital literacy and online banking as offerings evolve.
• Be the face of the branch, handling transactions, cash, and inquiries while managing risk.
• Participate in on-the-job training and external development opportunities.
• Build connections by supporting customers and the community.

Skills

Customer service

Attention to detail

Communication

Banking knowledge

Collaboration

Industry experience (nice-to-have)

Job description

Bendigo Bank is seeking a Customer Service Officer in Dimbulah to deliver exceptional service, assist with transactions, and guide customers through digital banking solutions. The role emphasizes accuracy, risk awareness, and community engagement in a branch setting.

You will be the friendly face of the branch, collaborating with specialists to meet customer needs, explain products, and support local customers and businesses while pursuing ongoing professional development.