Community Banking: Customer Experience Lead

Bendigo Bank; Batemans Bay; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellbeing support

Private health insurance options

Employee Assistance Program (EAP)

BEN U corporate university

Job summary

Bendigo Bank in Batemans Bay is seeking a Customer Service Officer to lead branch service delivery, assist with transactions, and educate customers on online banking. You will recommend suitable products, handle queries, and contribute to community banking with a focus on risk-aware service.

The role offers on-site work in Batemans Bay, with training and development opportunities as part of a dynamic, community-focused team.

Qualifications

• Experience in a customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.

Responsibilities

• Assist customers with transactions and cash handling.
• Educate customers about our online platforms and digital services.
• Recommend Bendigo Bank products and services that fit customer needs.
• Be the branch face, handling queries and paperwork with risk considerations in mind.
• Engage in on-the-job training and external development opportunities.

Skills

Customer service

Targets

Attention to detail

Face-to-face communication

Phone communication

Collaboration

Digital literacy

Tools

Online banking platforms

Job description

Bendigo Bank in Batemans Bay is seeking a Customer Service Officer to lead branch service delivery, assist with transactions, and educate customers on online banking. You will recommend suitable products, handle queries, and contribute to community banking with a focus on risk-aware service.

The role offers on-site work in Batemans Bay, with training and development opportunities as part of a dynamic, community-focused team.