Customer Service Officer — Growth & Community Impact

Bendigo Bank; Elmore; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health & wellbeing program

Private health insurance

Corporate university BEN U

Employee Assistance Program

Job summary

Bendigo Bank is hiring a Customer Service Officer in Victoria. You will be the face of the branch, helping customers with transactions, guiding them through online platforms, and recommending products to meet their needs.

Two positions are available: a 12-month, full-time fixed-term in Lockington, and a permanent part-time role in Elmore. Roster is 60 hours per fortnight, four days a week.

Qualifications

• Experience in a customer service environment and ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence communicating with customers face-to-face and over the phone.
• Willingness to understand what makes Bendigo Bank unique.
• Drive for collaboration – mateship is crucial for us to work together.

Responsibilities

• Assist customers with transactions and cash handling.
• Educate customers on online banking platforms.
• Recommend Bendigo Bank products and services to meet needs.
• Handle customer queries and assist with paperwork while managing risk.
• Participate in community-focused banking activities.

Skills

Customer service

Targets

Attention to detail

Communication

Team collaboration

Banking familiarity

Job description

Bendigo Bank is hiring a Customer Service Officer in Victoria. You will be the face of the branch, helping customers with transactions, guiding them through online platforms, and recommending products to meet their needs.

Two positions are available: a 12-month, full-time fixed-term in Lockington, and a permanent part-time role in Elmore. Roster is 60 hours per fortnight, four days a week.