Banking Customer Experience Advisor

Bendigo Bank; Port Douglas; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Health and wellbeing support

BEN U corporate university

Flexible working policies

Job summary

Bendigo Bank is seeking a Customer Advisor for a 15-month fixed-term contract in Port Douglas. You will be the face of the branch, handling transactions, assisting with cash, and helping customers achieve their banking goals.

You'll educate customers on online platforms, recommend suitable products, and work with specialists. On-the-job training and development opportunities will support your career growth within Bendigo Bank.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions.
• Confidence to communicate with customers face to face and over the phone.
• Willingness to understand Bendigo Bank's products and services.
• Ability to work collaboratively in a branch team.

Responsibilities

• Assist customers with transactions and cash handling.
• Educate customers on online platforms and digital banking.
• Recommend products and services to meet customer needs.
• Support with paperwork and inquiries while managing risk.
• Build connections with customers and community.
• Maintain high service standards in a busy branch.

Skills

Customer service

Targets achievement

Communication

Attention to detail

Team collaboration

Job description

Bendigo Bank is seeking a Customer Advisor for a 15-month fixed-term contract in Port Douglas. You will be the face of the branch, handling transactions, assisting with cash, and helping customers achieve their banking goals.

You'll educate customers on online platforms, recommend suitable products, and work with specialists. On-the-job training and development opportunities will support your career growth within Bendigo Bank.