Community Banking & Service Advisor

Bendigo Bank; Portarlington; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Health and wellbeing support including

Corporate university BEN U

Job summary

Bendigo Bank in Portarlington (Victoria) is seeking a Customer Service Officer to drive service delivery, assist customers with transactions, educate on online platforms, and recommend suitable products and services. This full-time, max-term role offers on-site work at the Portarlington branch, with a focus on risk-aware, customer-first service.

You’ll help customers achieve their banking goals, support digital literacy, and be the face of the branch, enjoying on-the-job training and

Qualifications

• Experience in customer service environment.
• Strong attention to detail to ensure accurate transactions.
• Confidence to communicate with customers face to face and over the phone.
• Understanding what makes Bendigo Bank different.
• Experience in banking and finance is a plus but not essential.

Responsibilities

• Exploring customers’ needs through conversations to help them achieve financial goals and partnering with specialists within the branch.
• Supporting customers with digital literacy and online banking needs as offerings evolve.
• Being the face of the branch and customer service, handling transactions, cash, queries, and paperwork with risk considerations at the forefront.
• Engaging in on-the-job training and external development opportunities to advance your career.
• Building connections and supporting customers to benefit communities.

Skills

Customer service

Attention to detail

Communication

Banking knowledge

Team collaboration

Job description

Bendigo Bank in Portarlington (Victoria) is seeking a Customer Service Officer to drive service delivery, assist customers with transactions, educate on online platforms, and recommend suitable products and services. This full-time, max-term role offers on-site work at the Portarlington branch, with a focus on risk-aware, customer-first service.

You’ll help customers achieve their banking goals, support digital literacy, and be the face of the branch, enjoying on-the-job training and