Banking Customer Care Specialist (12-Month FTC)

MyState Limited; Bundaberg; On-site; AUD 52,000 - 65,000; Full time

Job summary

MyState Limited in Bundaberg is offering a 12-month fixed-term opportunity for a customer-focused professional to join our Contact Centre team. This role provides development and exposure within a supportive environment as you build a banking career with a trusted financial institution.

You'll be the friendly voice customers trust, delivering excellent service, resolving enquiries from the first interaction, and learning about banking products and digital services.

Qualifications

• Experience delivering high-quality customer service in fast-paced environments.
• Ability to resolve enquiries with accuracy and empathy.
• Strong communication and interpersonal skills.

Responsibilities

• Be the friendly voice customers trust when they need support.
• Deliver exceptional customer experiences and help resolve enquiries from the first interaction.
• Learn about banking products, digital services, and financial solutions.
• Develop valuable skills in communication, relationship management, and problem-solving.
• Join a supportive, energetic team that genuinely enjoys working together and celebrating success.

Skills

Customer service

Call centre experience

Retail experience

Communication

Job description

MyState Limited in Bundaberg is offering a 12-month fixed-term opportunity for a customer-focused professional to join our Contact Centre team. This role provides development and exposure within a supportive environment as you build a banking career with a trusted financial institution.

You'll be the friendly voice customers trust, delivering excellent service, resolving enquiries from the first interaction, and learning about banking products and digital services.