Community Administrative Assistant/Receptionist

Hometown Australia; Burpengary; On-site; AUD 50,000 - 70,000; Full time

Job summary

Hometown Australia in Burpengary is seeking a friendly Community Administration Assistant/Receptionist to join our team. This permanent full-time role supports the Community Manager and residents with frontline reception, administration and tenant-related tasks.

You will greet residents and visitors, manage phones and emails, handle banking and reconciliation, and maintain resident records using MS Office. Immediate start for a motivated communicator who values teamwork and reliable service.

Qualifications

• Experience with tourist / residential parks, property, aged care / hospitality industry or similar.
• Excellent written and verbal communication skills.
• Experience with banking and reconciliation.
• Strong experience using MS Office suite.
• High level of motivation, enthusiasm and resilience.

Responsibilities

• Manage reception area and greet residents, potential buyers, visitors and suppliers
• Operate office as per standard agreed hours
• Respond to email communication and answering of phones
• Banking and bank reconciliation
• Managing purchase cards, payment of invoices etcPrepare site agreements in consultation with HQ
• Maintain residents’ record and file
• Distribute Hometown Australia communication to residents
• Collect rent and follow up on arrears
• Address resident / guest complaints promptly or elevate to the relevant departments as necessary
• Provide caring involvement and good citizenship resulting in shared values, trust and respect.
• Persevere in accomplishing objectives with a sense of urgency for achieving results.

Skills

Reception & guest greeting

Office administration

Banking & reconciliation

MS Office proficiency

Communication skills

Job description

Community Administrative Assistant/Receptionist

Hometown Australia is proud to be one of the nation’s leading developers and operators of land lease living communities, driven by a passion for creating affordable, high-quality lifestyle communities that offer Australians over 50* the freedom to enjoy an exceptional way of life.

Since its establishment in 2016, Hometown Australia has gone from strength to strength in the Australian market. Building on the trusted reputation of Hometown America, we have delivered a proven model to homeowners creating a high standard of living, supported by the expertise and resources of a leading global operator.

With more than 15,000 homeowners across 65+ communities, Hometown Australia creates vibrant lifestyle communities where you can enjoy an independent way of living, stay active with quality amenities, build lasting social connections, and embrace lifestyle-rich locations – all without the premium price tag.

Position summary:

• Permanent full-time role
• Immediate start
• Police Check Required

We are currently seeking an energetic andcommitted individualto join our friendlyteam at our Community in Burpengary as a Community Administration Assistant/Receptionist.Reporting directly to the Community Manager, the successful candidatewill be responsible for all aspects of general administration and reception.

To be successful in this role, you will demonstrate the following capabilities:

Skills & Experience

• Manage reception area and greet residents, potential buyers, visitors and suppliers
• Operate office as per standard agreed hours
• Respond to email communication and answering of phones
• Banking and bank reconciliation
• Managing purchase cards, payment of invoices etcPrepare site agreements in consultation with HQ
• Maintain residents’ record and file
• Distribute Hometown Australia communication to residents
• Collect rent and follow up on arrears
• Address resident / guest complaints promptly or elevate to the relevant departments as necessary
• Provide caring involvement and good citizenship resulting in shared values, trust and respect.
• Persevere in accomplishing objectives with a sense of urgency for achieving results.

About you:

• Experience with tourist / residential parks, property, aged care / hospitality industry or similar;
• Excellent written and verbal communication skills;
• Experience with banking and reconciliation;
• Strong experience using MS Office suite;
• High level of motivation, enthusiasm and resilience.