Community Administration Assistant

AVID Property Group; Caboolture; On-site; AUD 39,000 - 47,000; Part time

Job summary

AVID Property Group is seeking a part-time Community Administration support role at Vantage Caboolture Riverfront. You will handle day-to-day administration, resident records, and billing, while engaging residents and coordinating contractors to maintain a well-run community.

The role emphasizes strong communication, organisation, and a collaborative approach to support committees, events, and ongoing community initiatives.

Qualifications

• Previous admin or customer service experience, preferably in land lease communities, retirement living, or property management.
• Strong organisational skills with attention to detail.
• Excellent verbal, written and interpersonal communication.
• Experience using MS Office and information systems.

Responsibilities

• Provide day-to-day administration support and maintain accurate community documentation and resident records.
• Support Home Owner billing for utilities and site rent, monitor arrears and assist with budgets.
• Foster positive relationships with Home Owners and handle queries, onboarding, and community communications.
• Support Home Owner Committee meetings, community events, and resale activities.
• Coordinate contractors and service providers, ensuring required insurances and safety standards.
• Support WHS&E, incident management, risk assessments and compliance.
• Collaborate with Operations Manager, National WHSE Manager, Sales, and wider team.
• Contribute ideas to drive continuous improvement and grow the Vantage brand.

Skills

Organisational skills

Communication skills

Interpersonal skills

Teamwork

Driver's licence

Tools

MS Office

Job description

About the role

Based at Vantage Caboolture Riverfront, you will support the Community Manager in creating a welcoming, well-run community where Home Owners feel they belong.

This is a varied, people-focused role involving administration, resident support, billing, contractor coordination, community engagement and operational compliance.

In this role you will be responsible for:

• Provide day-to-day administration support and maintain accurate community documentation, Home Owner records and information systems.
• Support Home Owner billing for utilities and site rent, monitor arrears and provide input into operating budgets.
• Build positive relationships with Home Owners, manage feedback and queries, support onboarding, and assist with lifestyle activities, events and community communications.
• Support Home Owner Committee and Social Committee meetings, customer discovery tours, community events and the resale of pre-loved homes.
• Engage and coordinate contractors and service providers, ensuring required insurances, certifications, safety systems and service standards are in place.
• Support WHS&E, emergency, fire and safety procedures, incident and hazard management, risk assessments and operational compliance.
• Work collaboratively with the Operations Manager, National WHSE Manager, Sales team and broader Vantage team.
• Contribute ideas that support continuous improvement, best practice and the growth of the Vantage brand.

Skills and experience

Previous experience in administration or customer service, preferably in Land Lease Communities, Retirement Living, Hotel Management, Property Management, Holiday Parks, Community Services or a similar environment, will be highly regarded.

In addition, you will have:

• Strong organisational skills and attention to detail;
• Excellent verbal, written and interpersonal communication skills;
• Intermediate MS Office skills;
• A friendly, approachable and solutions-focused manner; and
• The ability to work collaboratively with residents, contractors, suppliers and internal stakeholders.

A current valid Class C driver's licence is essential.

About the community

Vantage Caboolture Riverfront is an established land lease community. Residents own their homes and lease the land, while Vantage manages the shared facilities and communal areas.

The community includes a pool and spa, gym, bowling alley, golf simulator, clubhouse, bar, commercial kitchen, BBQ areas and community workshops.

About the business

AVID Property Group (AVID) is an award-winning builder-developer responsible for a diversified portfolio of residential communities in key growth precincts across Australia’s eastern seaboard.

AVID's Land Lease Community business Vantage offers high quality, secure and affordable lifestyle communities for mature clients, tailored to meet their current and future needs. For more information, visit www.avid.com.au.

Employment details

• Permanent part-time opportunity
• Monday to Friday
• Approximately 9.30 am to 2.00 pm or 2.30 pm, by agreement

AVID Property Group is committed to creating inclusive workplaces and communities. We encourage applications from people of all backgrounds and experiences.