Retirement Community Manager

Aveo; Moreton Bay; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Laptop and onboarding training

Paid Parental Leave

Purchased Annual Leave

2 extra leave days per year

Annual salary reviews + bonus scheme

Employee Referral Program

Employee Assistance Program

Health Insurance discounts

Retail & Leisure partner discounts

Flu vaccinations and skin checks

Job summary

Aveo is seeking a Community Manager for The Sanctuary Retirement Living in Caboolture South, QLD. You will lead day-to-day operations, ensuring safety, compliance and exceptional resident experience while managing a large on-site team.

You will drive financial performance, oversee budgets, oversee facilities, and collaborate with multiple Aveo teams to enhance the community. This role suits hospitality/operations leaders with a passion for service excellence.

Qualifications

• Experience in a customer-facing Operations or General Manager role in hospitality or retirement living.
• Strong interpersonal and leadership skills with a passion for leading a large team.
• Experience in customer engagement and satisfaction, and resolving resident concerns with practical outcomes.
• Resilient, self-motivated with a focus on KPI improvements and resident satisfaction.
• Financial acumen with experience in P&L budgets and presenting budgets to residents.

Responsibilities

• Take ownership and lead operations of village services, including compliance, safety & security, people leadership, facilities management and resident culture.
• Foster a culture of resident satisfaction through open communication, professionalism, honesty, and regular resident connection.
• Oversee community budgets with internal finance partners and present updates to residents.
• Collaborate with maintenance, contractors and Aveo Facilities to improve facilities and grounds.
• Lead recruitment, onboarding, rostering, performance management and development of department managers and teams.

Skills

Customer leadership

People management

Stakeholder engagement

KPI focus

Education

Business degree

Tools

Microsoft Office

Job description

Location: The Sanctuary Retirement Living – 23 Adelaide Drive, Caboolture South, QLD, 4510

Reports to: General Manager - Operations

The Opportunity

The Sanctuary Retirement Living is a welcoming retirement living community located in Caboolture South. With amenities nearby such as Morayfield Shopping Centre and Caboolture Sports Club, the community provides low maintenance retirement living for residents to enjoy. As the Community Manager, you will lead from the front in creating a culture of customer service, driving improvements, resolving challenges with compassion, and fostering an environment where residents feel supported. You will provide resilient leadership and management by overseeing the entire day-to-day operations and performance of this community to create a positive and welcoming environment. Leading by example, you will develop a culture of impeccable resident satisfaction, financial performance, facilities management and people leadership. This is a diverse, hands-on operations role - ideal for someone with a background in Hotel, Tourism, Hospitality or Operations Management.

Your Impact

• Take ownership and lead operations of village services, including compliance, safety & security, people leadership, facilities management and resident culture.
• Foster a culture of resident satisfaction by promoting open communication, professionalism, honesty, and regular resident connection across the community.
• Oversee and implement community finance budgets by partnering with internal finance partners, resident committees and delivering presentations to residents.
• Work closely with the on-site maintenance team, external contractors and the Aveo Facilities team to improve the facilities and grounds for the overall community.
• Display a strong sense of people leadership, including recruitment, onboarding, rostering, performance management and development of your department managers & team members.
• Demonstrate resilience and composure, making sound decisions and resolving issues effectively while managing difficult interactions, workplace risks, and compliance obligations (including DoA).
• Partner with a wide range of internal teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and Risk.
• Enable residents to maintain their optimum level of independence and build interpersonal relations through collaboration with residents and resident committee members.

Why Aveo?

• Permanent full-time position managing the day-to-day operation of a well-established retirement community
• Laptop, phone and onboarding training provided
• Paid Parental Leave and Purchased Annual Leave options
• Two (2) additional leave days per calendar year
• Annual salary reviews and annual bonus incentive scheme
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks

What you’ll bring

• Demonstrated experience in a customer-facing Operations or General Manager role in a similar or adjacent industry (e.g. Hospitality, Hotel/Tourism or Retirement Living).
• Highly developed interpersonal skills with a passion for leading a large team and working with a wide range of stakeholders.
• Demonstrated experience in customer engagement and satisfaction, skilled in managing complex resident concerns with the ability to guide conversations to practical, fair and positive outcomes.
• A resilient and self-motivated attitude with a strong focus on KPI improvements, financial results, and resident satisfaction.
• Financial acumen with experience in P&L budgets and confident in presenting budgets or community updates to a very large group of residents
• Thorough knowledge of Microsoft Office and ability to learn multiple software applications
• Tertiary qualification in business or related discipline (desirable, not essential)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.