Assistant Community Manager

Aveo; Albion; On-site; AUD 55,000 - 75,000; Full time

Job summary

Aveo is seeking an Assistant Community Manager at The Clayfield Retirement Village in Albion, QLD. You will work closely with the Community Manager to support daily operations and build meaningful relationships with residents and stakeholders, delivering a high standard of resident experience.

The role combines operational and administrative duties, with opportunities to step into leadership during absences and to contribute to a safe, well-managed community that celebrates older Australians.

Qualifications

• Front-line operations or administration experience in retirement living or customer-focused industry.
• Genuine interest in working with older Australians and making a positive difference.
• Warm, professional and polished approach with excellent customer service.
• Proactive and self-motivated attitude with genuine interest in improving the customer experience.
• Strong organisational skills and ability to manage competing priorities.
• Proficiency in Microsoft Office and ability to learn new systems, processes and legislation.

Responsibilities

• Support day-to-day operations of the community including safety, maintenance, facilities, compliance and resident satisfaction.
• Step into the Community Manager's role during periods of absence, taking ownership of operational matters.
• Foster a customer-focused culture through open communication, professionalism and regular engagement with residents.
• Provide operational updates and escalate matters to the Community Manager as required.
• Build strong relationships with residents, family members, contractors, suppliers and corporate office teams.
• Coordinate general administrative duties, including email and phone enquiries, auditing and incident recording.

Skills

Front-line operations

Administration

Customer service

Communication

Organisational skills

Proactive attitude

Empathy for older adults

Tools

Microsoft Office

Job description

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

Location: The Clayfield Retirement Village, Albion QLD.

Reports to: Community Manager

The Opportunity

Set amongst beautifully landscaped grounds, The Clayfield Retirement Village is a unique community featuring classic heritage sophistication and historic buildings.

As our Assistant Community Manager, you'll work closely with the Community Manager to support the smooth day-to-day operations of the village, while building genuine relationships with residents and other stakeholders. This is a varied, highly resident-facing role where you'll enjoy a mix of operational and administrative responsibilities, with plenty of opportunities to make a positive difference to the resident experience.

Your Impact

• Support the day-to-day operations of the community, including safety, security, maintenance, facilities, compliance and resident satisfaction.
• Step into the Community Manager's role during periods of absence, taking ownership of operational matters and ensuring continuity across the community.
• Foster a customer-focused culture through open communication, professionalism and regular engagement with residents.
• Provide operational updates and feedback, escalating matters to the Community Manager as required.
• Build strong relationships with a range of stakeholders, including residents, family members, contractors, suppliers and corporate office teams.
• Coordinate general administrative duties, including email and phone enquiries, auditing and incident recording.

What you’ll bring

• Previous experience in a front-line operations or administration role, ideally within a retirement living or customer-focused industry.
• A genuine interest in working with older Australians and a passion for making a positive difference in their lives.
• A warm, professional and polished approach, with excellent customer service and communication skills.
• A proactive and self-motivated attitude, with a genuine interest in improving the customer experience.
• Strong organisational skills and the ability to manage competing priorities.
• Proficiency in Microsoft Office and the confidence to quickly learn new systems, processes and legislation.

Why Aveo?

• Join a well-established leader in retirement living, with genuine opportunities to develop your career.
• Work in a highly sought-after retirement community where you can build meaningful relationships with residents and see the positive impact of your work.
• Enjoy access to health and wellbeing benefits, including additional paid leave days, health insurance, retail and leisure discounts, annual flu vaccinations and skin checks.
• Access our Employee Referral Program and Employee Assistance Program.

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.