Community Manager - Vantage Hervey Bay

AVID Property Group; Sunshine Coast Regional; On-site; AUD 90,000 - 110,000; Full time

Job summary

AVID Property Group based in Hervey Bay seeks a Customer Operations Manager to lead day-to-day community operations and ensure a customer-focused, financially sustainable operating model. The role requires oversight of governance, compliance and KPI achievement.

You will manage financial performance, budgets, and staff, while fostering a culture of trust and safety across our communities in line with AVID's values.

Qualifications

• Previous experience in a customer service management role, preferably in Land Lease Communities, Retirement Living, Hotel Management, Property Management or similar.
• Must be able to build and manage effective teams with strong budgeting and cost management skills.
• Demonstrated commercial acumen and ability to oversee financial performance.

Responsibilities

• Managing and overseeing day to day operations of the community in accordance with relevant legislation and governance requirements.
• Monitoring community operations with respect to financial and operational performance.
• Overseeing the financial performance of the community through budgeting and cost management to meet KPI targets.
• Fostering a culture of trust and safety across the community and models AVID's values.
• Leading community-based staff to deliver a customer-focused operating model.

Skills

MS Office Skills

Attention to detail

Communication skills

Job description

About the role

Based at Vantage Hervey Bay this role will be bringing our Vantage vision to life by creating a vibrant community where Home Owners want to belong through the delivery of a customer focused, financially sustainable operating model. In this role you will be responsible for:

• Managing and overseeing day to day operations of the community in accordance with all relevant legislation and internal governance requirements
• Manging and monitoring community operations in accordance with legislative requirements with respect to financial and operational performance
• Overseeing the financial performance of the community through effective budget/cost management ensuring all KPI targets are met
• Building a strong culture of trust and safety across the community with a focus on proactive management of community culture of trust and safety within our communities
• Leading community based staff by modelling actions and behaviours consistent with our values and customer focused operating model

05th November, 2026

About the role

Based at Vantage Hervey Bay this role will be bringing our Vantage vision to life by creating a vibrant community where Home Owners want to belong through the delivery of a customer focused, financially sustainable operating model. In this role you will be responsible for:

• Managing and overseeing day to day operations of the community in accordance with all relevant legislation and internal governance requirements
• Manging and monitoring community operations in accordance with legislative requirements with respect to financial and operational performance
• Overseeing the financial performance of the community through effective budget/cost management ensuring all KPI targets are met
• Building a strong culture of trust and safety across the community with a focus on proactive management of community culture of trust and safety within our communities
• Leading community based staff by modelling actions and behaviours consistent with our values and customer focused operating model

Skills and experience

Previous experience in a customer service management role preferably in Land Lease Communities, Retirement Living, Hotel Management, Property Management, Holiday Parks or similar essential.

Must have demonstrated ability to build and manage effective teams, experience with budget and cost management along with strong commercial acumen.

• Intermediate to AdvancedMS Office Skills;
• Strong attention to detail; and
• Excellent verbal/written and interpersonalcommunicationskills.
• Current valid 'class c' drivers licence

About the business

AVID Property Group (AVID) is anaward-winningbuilder-developerresponsible for a diversified portfolio of residential communities in key growth precincts across Australia's eastern seaboard.

AVID is a developer of masterplanned communities, land lease communities, completed homes and apartments, and has delivered $3.8 billion worth of projects over the past 14 years. it has a with a gross revenue pipeline of $3.5 billion.

Led by highly experienced senior management, AVID brings people together to deliverexceptional communities,valuable shareholder returnsandthriving environmentsfor its customers.

For more information, visit www.avid.com.au.