Community Access Team Lead: Elevate Frontline Service

West Wimmera Health Service; Nhill; On-site; AUD 48,000 - 68,000; Full time

Job summary

West Wimmera Health Service in Nhill is seeking a Community Access Team Lead to provide leadership over administrative, intake and reception services, ensuring efficient access to Community Health programs and a welcoming first point of contact.

The role collaborates with clinical and operational teams to drive service excellence, workforce development and continuous improvement, fostering a high‑performing team and delivering quality care for consumers, patients and the broader community.

Qualifications

• Bachelor degree in Business, Health Administration or related field.
• Leadership experience in a health/admin setting.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office.
• Ability to multi-task and work autonomously.
• Knowledge of Australian Aged Care Quality Standards and CHSP guidelines.

Responsibilities

• Lead and coordinate the delivery of administrative, intake and reception services to support efficient access to Community Health programs.
• Foster a positive, inclusive and collaborative team culture.
• Ensure client enquiries, referrals, appointments and administrative processes are managed effectively, accurately and in a timely manner.
• Drive high standards of customer service and contribute to a welcoming, professional and consumer-focused experience across all service access points.
• Monitor service workflows, identify opportunities for continuous improvement, and implement initiatives that enhance consumer access, responsiveness and operational efficiency.
• Support consistent administrative practices, compliance requirements and service reporting across designated program areas.
• Collaborate with clinical and operational teams to ensure effective communication, coordination and delivery of services.

Skills

Leadership experience

Communication

Multi-tasking

Autonomy

Aged Care Standards knowledge

Microsoft Office

Education

Bachelor's degree in Business, Health Admin or related field

Postgraduate qualifications in related health/business/hr

Job description

West Wimmera Health Service in Nhill is seeking a Community Access Team Lead to provide leadership over administrative, intake and reception services, ensuring efficient access to Community Health programs and a welcoming first point of contact.

The role collaborates with clinical and operational teams to drive service excellence, workforce development and continuous improvement, fostering a high‑performing team and delivering quality care for consumers, patients and the broader community.