Commercial Strategy Lead, Travel & Post-Booking

Qantas Group; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Jetstar Airways Pty Ltd is seeking a Commercial Manager, Travel & Serve to shape how Jetstar creates greater commercial value across the post-booking customer journey. You’ll identify opportunities, size potential impact, and provide commercial insights to influence investment decisions.

You will work across customer engagement, ancillary retailing, self-service, airports and inflight experiences to balance opportunity with operational realities and longer-term capability needs.

Qualifications

• 5+ years’ experience across commercial, digital retail, customer experience, service operations, ancillary or related environments.

Responsibilities

• Shape the commercial strategy behind how millions of customers travel with Jetstar, from booking to arrival.
• Lead Jetstar to create value after booking, balancing growth, customer experience and technology investment.
• Partner with senior leaders across Commercial, Digital, Technology and Operations to turn strategy into measurable customer and commercial results.
• Permanent, full-time opportunity based at our Docklands office.

Skills

Commercial experience

Analytical capability

Financial modelling

Stakeholder influence

Strategy development

Job description

Jetstar Airways Pty Ltd is seeking a Commercial Manager, Travel & Serve to shape how Jetstar creates greater commercial value across the post-booking customer journey. You’ll identify opportunities, size potential impact, and provide commercial insights to influence investment decisions.

You will work across customer engagement, ancillary retailing, self-service, airports and inflight experiences to balance opportunity with operational realities and longer-term capability needs.