Commercial Manager - Travel & Post-Booking Strategy

Jetstar Airways Pty Ltd; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Jetstar Airways is seeking a Commercial Manager, Travel & Serve based at our Docklands office in Melbourne. You’ll shape the post-booking commercial strategy across the customer journey, balancing growth with customer experience and technology investment.

You’ll work with senior leaders across Commercial, Digital, Technology and Operations to translate strategy into measurable commercial outcomes, prioritise opportunities and influence investment decisions.

Qualifications

• 5+ years’ experience across commercial, digital retail, customer experience, service operations, ancillary or related environments.
• Strong commercial and analytical capability, including financial modelling and business case development.
• Identify and size commercial opportunities and translate complex analysis into clear commercial recommendations.
• Balance revenue opportunities with customer, operational, cost and longer-term capability considerations.
• Establishing new planning processes and ways of working, including prioritising and sequencing competing opportunities.

Responsibilities

• Shape how Jetstar creates greater commercial value across the post-booking customer journey.
• Balance commercial opportunity with operational realities and longer-term priorities to support better planning and investment decisions.
• Collaborate across areas including customer engagement, ancillary retailing, self-service, airports and inflight experience to translate strategy into measurable outcomes.

Skills

Commercial strategy

Financial modelling

Analytical thinking

Stakeholder management

Planning & prioritisation

Change management

Aviation/travel experience (preferred)

Job description

Jetstar Airways is seeking a Commercial Manager, Travel & Serve based at our Docklands office in Melbourne. You’ll shape the post-booking commercial strategy across the customer journey, balancing growth with customer experience and technology investment.

You’ll work with senior leaders across Commercial, Digital, Technology and Operations to translate strategy into measurable commercial outcomes, prioritise opportunities and influence investment decisions.