Commercial Manager, Travel & Serve

Qantas Group; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Jetstar Airways Pty Ltd is seeking a Commercial Manager, Travel & Serve to shape how Jetstar creates greater commercial value across the post-booking customer journey. You’ll identify opportunities, size potential impact, and provide commercial insights to influence investment decisions.

You will work across customer engagement, ancillary retailing, self-service, airports and inflight experiences to balance opportunity with operational realities and longer-term capability needs.

Qualifications

• 5+ years’ experience across commercial, digital retail, customer experience, service operations, ancillary or related environments.

Responsibilities

• Shape the commercial strategy behind how millions of customers travel with Jetstar, from booking to arrival.
• Lead Jetstar to create value after booking, balancing growth, customer experience and technology investment.
• Partner with senior leaders across Commercial, Digital, Technology and Operations to turn strategy into measurable customer and commercial results.
• Permanent, full-time opportunity based at our Docklands office.

Skills

Commercial experience

Analytical capability

Financial modelling

Stakeholder influence

Strategy development

Job description

• Parent Business Function: Corporate & Support Functions
• Time Type: Full time
• Worker Sub-Type: Permanent
• Entity: Jetstar Airways Pty Ltd

Company Description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

Job Description

• Shape the commercial strategy behind how millions of customers travel with Jetstar, from booking to arrival
• Help lead Jetstar to create value after booking, balancing growth, customer experience and technology investment
• Partner with senior leaders across Commercial, Digital, Technology and Operations to turn strategy into measurable customer and commercial results
• Permanent, full-time opportunity based at our Docklands office

Love travel and passionate about all things aviation? You’re in the right place. At Jetstar, you get to takeoff at work, and in life. As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Takeoff with your next opportunity

As Commercial Manager, Travel & Serve, you’ll help shape how Jetstar creates greater commercial value across the post-booking customer journey. You’ll help drive the overall strategy for this commercial domain, identify and size opportunities, understand dependencies, and provide the commercial insights that help influence investment decisions.

Working across areas including customer engagement, ancillary retailing, self-service, airports and inflight experience, you’ll balance commercial opportunity with operational realities and longer-term priorities to support better planning and investment decisions.

We’re searching for someone who

• Brings 5+ years’ experience across commercial, digital retail, customer experience, service operations, ancillary or related environments.
• Has strong commercial and analytical capability, including financial modelling and business case development.
• Can identify and size commercial opportunities and translate complex analysis into clear commercial recommendations.
• Understands how to balance revenue opportunities with customer, operational, cost and longer-term capability considerations.
• Is comfortable establishing new planning processes and ways of working, including prioritising and sequencing competing commercial opportunities.
• Builds strong relationships and can influence senior stakeholders without direct authority.
• Is collaborative, resilient and comfortable navigating ambiguity and change.
• Ideally brings aviation, travel or retail experience, particularly exposure to complex operational environments.

Your life at Jetstar is unlike any other:

• Takeoff professionally: Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you’ve got the opportunities to grow and elevate your career.
• Standby for adventure: Your partner. Your kids. You can all takeoff more and enjoy our famous Jetstar discount across the Qantas Group and our partner network.
• Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

Pleasenote:applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.