Commercial Manager, Travel & Serve — Strategy & Growth

Qantas Airways; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Jetstar in Melbourne's Docklands is seeking a Commercial Manager, Travel & Serve to shape how the post-booking journey creates value. You’ll lead the overall strategy for this domain, size opportunities, map dependencies, and provide commercial insights to steer investment decisions.

You’ll work across customer engagement, ancillary retail, self-service, airports and inflight experience, balancing revenue opportunity with operational realities and longer-term capability needs while collaborating

Qualifications

• 5+ years in commercial, digital retail or related fields.
• Strong analytical, financial modelling and business case skills.
• Ability to translate analysis into clear recommendations and influence decisions.

Responsibilities

• Shape commercial strategy for the post-booking customer journey.
• Size opportunities, understand dependencies and provide commercial insights to influence investment decisions.
• Collaborate with senior stakeholders to balance revenue opportunities with operational realities and long-term capability needs.

Skills

Commercial experience

Digital retail

Customer experience

Financial modelling

Stakeholder management

Job description

Jetstar in Melbourne's Docklands is seeking a Commercial Manager, Travel & Serve to shape how the post-booking journey creates value. You’ll lead the overall strategy for this domain, size opportunities, map dependencies, and provide commercial insights to steer investment decisions.

You’ll work across customer engagement, ancillary retail, self-service, airports and inflight experience, balancing revenue opportunity with operational realities and longer-term capability needs while collaborating