College Operations & Student Services Lead

Lamart Education Pty Ltd; Dubbo; On-site; AUD 65,000 - 90,000; Full time

Job summary

Lamart Education Pty Ltd is seeking an experienced Office Manager to oversee daily administrative operations, coordinate student services, supervise support staff and manage financial and facilities administration in accordance with regulatory requirements.

The role involves ensuring accurate records, liaising with management, staff, students and external stakeholders, and maintaining documentation for audits and compliance reporting. A strong focus on WHS and policy adherence is essential.

Qualifications

• Experience in office management, administration or a supervisory role.
• Strong organisational and time-management skills.
• Experience coordinating staff, resources and administrative workflows.
• Knowledge of financial administration, recordkeeping and reporting procedures.
• Strong communication and interpersonal skills.
• Proficiency in office software, databases and administrative systems.
• The ability to manage competing priorities and maintain accurate confidential records.
• Understanding of compliance, quality assurance and administrative requirements within an education environment.

Responsibilities

• Oversee daily administrative operations of the college office and ensure efficient office workflows.
• Manage office procedures, administrative systems, filing systems, records and databases.
• Coordinate and supervise administrative staff and support personnel to ensure effective service delivery.
• Coordinate student enrolment and admissions processes and maintain accurate student records and confidential information.
• Respond to student enquiries, complaints and feedback, and coordinate student orientation and induction programs.
• Coordinate staff schedules, rosters, leave arrangements, meetings, training sessions and professional development activities.
• Maintain staff attendance and timesheet records and support recruitment and onboarding processes.
• Process invoices, purchase orders and expense claims, maintain petty cash records, and assist with budget monitoring and financial reporting.
• Coordinate supplier payments, student fee payments and related financial records.
• Maintain office supplies, equipment, inventory and the allocation and utilisation of office space.
• Coordinate maintenance and repairs of college facilities and oversee cleaning, security and facilities management services.
• Ensure compliance with workplace health and safety requirements and relevant college policies and procedures.
• Handle incoming and outgoing correspondence, telephone calls, emails and general enquiries.
• Prepare letters, reports, official documentation and internal communications.
• Maintain college website and social media updates as required.
• Maintain accurate records for auditing purposes and coordinate compliance reporting and documentation.
• Ensure compliance with applicable Registered Training Organisation (RTO) standards and Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) requirements.
• Implement and monitor quality assurance procedures and maintain current knowledge of relevant education sector regulations.
• Organise college events, functions, ceremonies, meetings, venue bookings and associated logistics.
• Oversee IT systems, databases and software applications, coordinate IT support, and assist with system troubleshooting and data backup procedures.
• Prepare management reports, statistical data, annual reports and documentation required for management decision-making and regulatory reporting.
• Develop, document and maintain office policies, procedures and operational guidelines.

Skills

Office management

Administration

Supervisory role

Organisational skills

Time management

Staff coordination

Financial administration

Recordkeeping

Communication

IT proficiency

Tools

Office software

Databases

Administrative systems

Job description

Lamart Education Pty Ltd is seeking an experienced Office Manager to oversee daily administrative operations, coordinate student services, supervise support staff and manage financial and facilities administration in accordance with regulatory requirements.

The role involves ensuring accurate records, liaising with management, staff, students and external stakeholders, and maintaining documentation for audits and compliance reporting. A strong focus on WHS and policy adherence is essential.