Collections Team Leader

Certis

Sydney

Hybrid

AUD 81,000 - 99,000

Full time

43 hours ago

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Benefits offered by this job

Hybrid work arrangements

Diversity and inclusion

Retail discounts

Annual awards

Reward & Recognition

Job summary

Certis Australia is seeking a Collections Team Leader to manage the day-to-day collections operation, coach a team of officers, and protect financial health. The role blends leadership, risk management, and customer-focused recovery in a fast-paced environment.

You will oversee debtor portfolios, resolve complex matters, ensure regulatory compliance, and collaborate with Finance to optimise cash flow. Hybrid work is offered, with a base salary around AU$90k plus super.

Qualifications

Experience in collections, credit control, or accounts receivable.
Previous leadership, supervisory, or coaching experience.
Strong communication and negotiation skills.
Sound judgement, resilience, and attention to detail.
Comfort working in a target-driven, evolving environment.

Responsibilities

Lead day-to-day collections operation and drive results.
Coach and support a team of Collections Officers.
Oversee debtor portfolios and resolve high-risk or escalated matters.
Ensure activities meet regulatory requirements and maintain audit-ready records.
Use data and reporting to track performance and improve cash flow.

Skills

Leadership

Collections experience

Credit control

Negotiation skills

Communication skills

Attention to detail

Strategic thinking

Education

Finance or business qualification

Tools

Microsoft Dynamics 365

Job description

Be part of something big — where strong leadership keeps cash flow moving.

At Certis, our purpose is simple — to make our world safer, smarter, better. We’re Australia’s only next‑generation security company operating at scale, and behind every strong operation is a finance function that’s just as sharp, commercial, and outcome‑driven.

As we continue to grow and modernise, we’re looking for a Collections Team Leader who can lead from the front, drive results, and build a high‑performing team in a fast‑moving environment.

As a Collections Team Leader, you’ll play a critical role in protecting the financial health of the business. You’ll lead the day‑to‑day collections operation, ensuring outstanding receivables are managed effectively, ethically, and in line with regulatory requirements.

You’ll sit at the intersection of people leadership, operational delivery, compliance, and customer experience — coaching your team to achieve results while maintaining strong, professional relationships with customers. Your work directly supports business sustainability, risk management, and long‑term performance.

About The Role

This is a hands‑on leadership role for someone who enjoys staying close to the work while bringing out the best in others. This role would suit someone with some supervisory experience looking to gain more as well as lead from the front in actioning collections. The base salary budget for this role is $90,000 plus super.

What You’ll Be Doing

Lead & Motivate

Coach and support a team of Collections Officers
Set clear expectations, priorities, and performance standards
Provide regular feedback, development support, and escalation cover

Drive Results

Oversee the active management of debtor portfolios
Support complex, high‑risk, or escalated collection matters
Reduce aged debt and improve cash flow outcomes

Stay Compliant

Ensure all activities meet legislative, regulatory, and internal requirements
Maintain accurate, audit‑ready case notes and records
Identify and escalation risks early

Improve the Way We Work

Use systems, reporting, and data to track and improve performance
Contribute ideas to enhance efficiency, quality, and customer outcomes
Partner with Finance and Operations to resolve issues impacting recovery

About You

You’re confident, grounded, and commercially minded — a leader who can motivate people while staying close to detail and risk.

You’ll bring

Experience in collections, credit control, or accounts receivable
Previous leadership, supervisory, or coaching experience
Strong communication and negotiation skills
Sound judgement, resilience, and attention to detail
Comfort working in a target‑driven, evolving environment

Bonus points if you have

Microsoft Dynamics 365 experience
Experience in regulated or high‑volume environments
Exposure to compliance frameworks
A finance or business qualification

Benefits & Culture

What We Offer:

Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors.
Collaborative, fast-paced work environment with hybrid work arrangements.
Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

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