Collections Team Leader

Certis-f2763f46; Sydney; Hybrid; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Hybrid work arrangements

Diversity and inclusion

Retail discounts

Job summary

Certis Australia is seeking a Collections Team Leader to head the day-to-day collections operation, coaching a small team, managing complex matters, and driving cash flow while upholding compliance and customer relationships.

The role balances leadership with hands-on work, offering a base salary of AUD 90,000 plus super and a hybrid work environment across Australia’s security and facilities management sectors.

Qualifications

• Experience in collections, credit control, or accounts receivable.
• Previous leadership, supervisory, or coaching experience.
• Strong communication and negotiation skills.
• Sound judgment, resilience, and attention to detail.

Responsibilities

• Lead a team of Collections Officers and set performance standards.
• Oversee debtor portfolios and escalate high‑risk matters.
• Ensure compliance with legislation, regulatory, and internal requirements.
• Use data and systems to track and improve performance and cash flow.

Skills

Leadership experience

Communication skills

Negotiation skills

Attention to detail

Resilience

Target-driven environment experience

Job description

Be part of something big — where strong leadership keeps cash flow moving.

At Certis, our purpose is simple — to make our world safer, smarter, better. We’re Australia’s only next‑generation security company operating at scale, and behind every strong operation is a finance function that’s just as sharp, commercial, and outcome‑driven.

As we continue to grow and modernise, we’re looking for a Collections Team Leader who can lead from the front, drive results, and build a high‑performing team in a fast‑moving environment.

As a Collections Team Leader, you’ll play a critical role in protecting the financial health of the business. You’ll lead the day‑to‑day collections operation, ensuring outstanding receivables are managed effectively, ethically, and in line with regulatory requirements.

You’ll sit at the intersection of people leadership, operational delivery, compliance, and customer experience — coaching your team to achieve results while maintaining strong, professional relationships with customers. Your work directly supports business sustainability, risk management, and long‑term performance.

About the Role

This is a hands‑on leadership role for someone who enjoys staying close to the work while bringing out the best in others. This role would suit someone with some supervisory experience looking to gain more as well as lead from the front in actioning collections. The base salary budget for this role is $90,000 plus super.

You’ll lead a small, capable collections team, manage complex or escalated matters, and use data and systems to drive performance. Success in this role means balancing commercial outcomes with compliance and care — not just collecting dollars but protecting relationships and reputation.

What You’ll Be Doing

Lead & Motivate

• Coach and support a team of Collections Officers
• Set clear expectations, priorities, and performance standards
• Provide regular feedback, development support, and escalation cover

Drive Results

• Oversee the active management of debtor portfolios
• Support complex, high‑risk, or escalated collection matters
• Reduce aged debt and improve cash flow outcomes

Stay Compliant

• Ensure all activities meet legislative, regulatory, and internal requirements
• Maintain accurate, audit‑ready case notes and records
• Identify and elevate risks early

Improve the Way We Work

• Use systems, reporting, and data to track and improve performance
• Contribute ideas to enhance efficiency, quality, and customer outcomes
• Partner with Finance and Operations to resolve issues impacting recovery

About You

You’re confident, grounded, and commercially minded — a leader who can motivate people while staying close to detail and risk.

You’ll bring

• Experience in collections, credit control, or accounts receivable
• Previous leadership, supervisory, or coaching experience
• Strong communication and negotiation skills
• Sound judgement, resilience, and attention to detail
• Comfort working in a target‑driven, evolving environment

Bonus points if you have

• Microsoft Dynamics 365 experience
• Experience in regulated or high‑volume environments
• Exposure to compliance frameworks
• A finance or business qualification

Benefits & Culture

What We Offer:

• Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors.
• Collaborative, fast‑paced work environment with hybrid work arrangements.
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
• Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported,respectedand empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

NSW400674602

ACT17501220

QLD 41315

WASA48240

NT 345

SA ISL 178143

TAS 3020

Certis Security Australia Pty Ltd

NSW 405149073

ACT17501742

QLD 3158254

WASA 72311

SA ISL 235794

VIC Z05 798 61S

VIC Z05 798 40S

NT 1093

TAS 458596293