Day of Ops Team Leader

Certis; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Certis Security Australia is seeking a National Operations Team Leader to oversee daily deployments and patrol response across the network from Macquarie Park. This fast-paced, hands-on leadership role coordinates operations and mentors a team in a high-pressure environment, ensuring safety, efficiency and client expectations are met.

You will act as central escalation, manage priorities, drive performance against KPIs, and collaborate with IT and other stakeholders to resolve issues, with

Qualifications

• NSW Security Licence 1A (Unarmed Guarding) required.
• First Aid Certificate required.
• Certificate II in Security Operations required.
• Certificate in Leadership and Management required.
• Minimum 3 years’ experience in operations or rostering.
• Experience leading or supervising a team.
• Strong communication and stakeholder engagement skills.
• Ability to work under pressure and manage priorities.

Responsabilités

• Act as first point of contact and escalation for operations.
• Oversee daily deployment and patrol response functions.
• Plan workforce and rostering in a fast-paced environment.
• Ensure team KPIs, contractual obligations, and legislative requirements.
• Mentor and develop team members to drive capability and performance.
• Coordinate with IT to resolve system issues.
• Manage incidents and ensure timely reporting.
• Maintain a strong customer service focus.
• Support training and continuous improvement initiatives.
• Ensure WHS and operational standards compliance.

Connaissances

Stakeholder engagement

Strong communication

Organisational skills

Leadership presence

Formation

NSW Security Licence 1A (Unarmed Guarding)

First Aid Certificate

Certificate II in Security Operations

Certificate in Leadership and Management

Description du poste

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next-generation security company operating at scale, we protect some of the nation’s most critical environments through strong governance, disciplined operations, and highly trusted people.

Job Impact

As a National Operations Team Leader, you will play a key leadership role within the National Operations Centre (NOC), overseeing daily deployments and patrol response activity across the network.

Your leadership will directly impact operational performance, team capability, and service delivery—ensuring incidents are managed effectively, risks are minimised, and frontline teams are fully supported.

About The Role

This is a fast-paced, hands‑on leadership position where you will coordinate daily operations while supporting and mentoring a team in a high-pressure environment.

You’ll act as a central escalation point, manage competing priorities, and ensure all operational activities are delivered safely, efficiently, and in line with compliance and client expectations.

Location: Macquarie Park

Contract: Permanent Full Time

Shifts: permanent night roster (including weekends and public holidays)

Key Responsibilities

• Act as the first point of contact and escalation for operational matters
• Oversee daily deployment and patrol response functions
• Experience in workforce planning and employee rostering within a fast-paced environment
• Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements
• Support, mentor and develop team members to drive capability and performance
• Coordinate with internal stakeholders (including IT) to resolve system issues
• Manage incidents and ensure accurate, timely reporting and documentation
• Maintain a strong customer service focus across all interactions
• Support training, coaching and continuous improvement initiatives
• Ensure compliance with workplace health, safety, and operational standards

About You

• Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator)
• Current First Aid Certificate
• Certificate II in Security Operations
• Certificate in Leadership and Management
• Minimum 3 years’ experience in an operations or rostering environment
• Previous experience leading or supervising a team
• Strong communication and stakeholder engagement skills
• Excellent organisation and reporting capabilityAbility to work under pressure and manage competing priorities

Desirable

• Certificate IV in Security & Risk Management
• Experience within a manpower or security services provider

Why Join Certis

• Work in a national operations environment supporting critical security services
• Be part of a high-trust, fast-paced team with real operational impact
• Access ongoing training, development and career progression opportunities
• Thrive in a supportive and collaborative culture that values accountability
• Employee benefits including retail discounts, wellbeing support and EAP

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

We actively encourage First Nations and Torres Strait Islander peoples, and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293