Client Services Manager

Certis-f2763f46; City of Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangements

Retail discounts

Annual awards

Employee engagement survey

Reward & Recognition Framework

Job summary

Certis Security Australia is seeking a Client Services Manager to lead frontline teams and manage a portfolio of clients. You will oversee service delivery, staff performance, and compliance with contractual requirements while driving client retention and business performance.

You will work across sites with a focus on safety, governance and operational excellence, leveraging your leadership skills to enhance service quality and client satisfaction. Hybrid work arrangements are available.

Qualifications

• Current Security Licence and valid Driver’s Licence.
• Proven experience in security operations, with leadership responsibility.
• Strong client management and stakeholder engagement skills with a focus on service excellence.
• Demonstrated ability to lead, motivate, and develop frontline teams in a fast-paced environment.
• Qualifications in Security & Risk Management (desirable).

Responsibilities

• Leading, supporting and upskilling site supervisors and security officers across your portfolio to deliver consistent, high-quality service across your client portfolio.
• Ensuring all services are delivered in line with contract KPIs, SLAs, and agreed operational requirements.
• Managing client feedback, incidents, and complaints, implementing corrective actions where required.
• Coordinating resources with internal teams, including workforce planning, to ensure effective staffing and continuity of service.
• Identifying opportunities to enhance existing services and support the retention and growth of client accounts.
• Maintaining site operational procedures and ensuring compliance with company policies, governance standards, and audit requirements.
• Conducting regular site and compliance visits to monitor performance, safety, and service quality.
• Promoting a proactive safety culture and ensuring all WHS and HSE obligations are met across your portfolio.

Skills

Leadership

Client management

Staff development

WHS/HSE

Security licence

Education

Security & Risk Management (desirable)

Job description

eader

At Certis Security Australia, we deliver innovative, integrated security solutions that create safer environments — including major events and high-profile sites across Australia.

Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered. As Australia’s only next-generation security company operating at scale, we’re transforming how we work through technology, automation and operational excellence.

Job Impact

As Client Services Manager, you’ll be responsible for delivering high‑quality security services across a portfolio of clients. You’ll lead frontline teams, maintain strong client relationships, and ensure services are delivered safely, compliantly, and in line with contractual requirements, directly supporting client retention and business performance.

What You’ll Be Responsible For

• Leading, supporting and upskilling site supervisors and security officers across your portfolio to deliver consistent, high‑quality service across your client portfolio
• Ensuring all services are delivered in line with contract KPIs, SLAs, and agreed operational requirements
• Managing client feedback, incidents, and complaints, implementing corrective actions where required
• Coordinating resources with internal teams, including workforce planning, to ensure effective staffing and continuity of service
• Identifying opportunities to enhance existing services and support the retention and growth of client accounts
• Maintaining site operational procedures and ensuring compliance with company policies, governance standards, and audit requirements
• Conducting regular site and compliance visits to monitor performance, safety, and service quality
• Promoting a proactive safety culture and ensuring all WHS and HSE obligations are met across your portfolio

What You’ll Bring

Essential

• Current Security Licence and valid Driver’s Licence
• Proven experience in security operations, with leadership responsibility
• Strong client management and stakeholder engagement skills with a focus on service excellence and long‑term relationship building
• Demonstrated ability to lead, motivate, and develop frontline teams in a fast‑paced environment
• Qualifications in Security & Risk Management (desirable)

Benefits & Culture

What We Offer:

• Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors.
• Collaborative, fast-paced work environment with hybrid work arrangements.
• Opportunities to work with senior stakeholders and contribute to strategic success.
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
• Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework

Next Steps:

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

After you’ve finished your virtual interview, our hiring managers will review all candidates. If you’re successful in progressing to the next stage, we’ll be in touch to let you know what’s next.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported,respectedand empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

•NSW400674602

•ACT17501220

•QLD 41315

•WASA48240

•NT 345

•SA ISL 178143

•TAS 3020

Certis Security Australia Pty Ltd

•NSW 405149073

•ACT17501742

•QLD 3158254

•WASA 72311

•SA ISL 235794

•VIC Z05 798 61S

•VIC Z05 798 40S

•NT 1093

•TAS 458596293