Collections Specialist — Hybrid, Empathetic Problem-Solver

Altogether Group; Brisbane; Ibrido; AUD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work schedule

Team camaraderie

Descrizione del lavoro

Altogether Group is seeking a Collections Officer to help customers stay on track with their bills while keeping our operations running smoothly.

This role offers hybrid flexibility (3 days in the office, 2 days from home) with a supportive team that values problem-solving, empathy, and fair processes. You’ll balance firmness with care in every call and contribute to a respectful billing system. Join a small, tight-knit team and grow into senior operations roles.

Mansioni

• Help customers navigate tricky situations
• Protect access to essential utilities
• Keep our billing system fair and reliable
• Balance firmness with empathy in conversations
• Opportunity to grow into senior roles within operations

Conoscenze

Calm under pressure

Empathy with firmness

Communication skills

Customer service

Descrizione del lavoro

Altogether Group is seeking a Collections Officer to help customers stay on track with their bills while keeping our operations running smoothly.

This role offers hybrid flexibility (3 days in the office, 2 days from home) with a supportive team that values problem-solving, empathy, and fair processes. You’ll balance firmness with care in every call and contribute to a respectful billing system. Join a small, tight-knit team and grow into senior operations roles.