Customer Care & Collections Specialist — Hybrid

SOLVAR; Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid working arrangements

Birthday leave

Parental leave support

Wellbeing classes

Career progression

Job summary

Money3 Corporation Ltd is seeking a Customer Care Officer to provide support to customers, focusing on recovering overdue payments while maintaining a customer-first approach. This is a 12-month fixed-term maternity cover role.

You will discuss payment dates, update accounts, make collections calls, and help customers with queries, while complying with policies. The role offers hybrid work and training to support your success.

Qualifications

• Experience in customer service or customer support roles.
• Strong attention to detail and ability to prioritise deadlines.
• Good problem-solving and communication skills.

Responsibilities

• Discuss payment dates, amounts and ongoing payment plans with customers.
• Make collections calls and update account status in the system.
• Assist customers with queries and resolutions, ensure policy compliance.
• Maintain data accuracy and perform data entry tasks.
• Support team with ad hoc duties as required.
• Contribute to a positive customer-first service experience.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Tools

CRM software

Data entry system

Job description

Money3 Corporation Ltd is seeking a Customer Care Officer to provide support to customers, focusing on recovering overdue payments while maintaining a customer-first approach. This is a 12-month fixed-term maternity cover role.

You will discuss payment dates, update accounts, make collections calls, and help customers with queries, while complying with policies. The role offers hybrid work and training to support your success.