Hybrid Collections Specialist: Empathy + Results

Angle Auto Finance; Sydney; Hybride; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Angle Finance is seeking a Collections Specialist to manage an assigned portfolio of overdue accounts, helping reduce arrears, maximise recoveries and support fair customer outcomes.

You will engage with customers to understand their circumstances, negotiate suitable payment arrangements, monitor follow-up activity and determine when matters should be escalated for hardship, dispute, asset risk, mercantile or legal recovery actions.

Qualifications

• Experience in collections, recoveries, financial services or customer account management.
• Strong negotiation, communication and problem-solving skills.
• Ability to assess customer circumstances, payment behaviour and account risk.
• High attention to detail and accurate account documentation.
• Ability to balance customer outcomes with commercial priorities.
• A collaborative style and willingness to contribute to a high-performing team.

Responsabilités

• Manage an assigned portfolio of overdue accounts.
• Engage with customers to understand their circumstances and negotiate appropriate payment terms.
• Monitor follow-up activity and identify when to escalate for hardship or recovery actions.
• Communicate clearly to customers and internal stakeholders to support fair outcomes.
• Keep accurate documentation and balance customer outcomes with business priorities.

Connaissances

Negotiation

Communication

Problem solving

Risk assessment

Attention to detail

Team collaboration

Description du poste

Angle Finance is seeking a Collections Specialist to manage an assigned portfolio of overdue accounts, helping reduce arrears, maximise recoveries and support fair customer outcomes.

You will engage with customers to understand their circumstances, negotiate suitable payment arrangements, monitor follow-up activity and determine when matters should be escalated for hardship, dispute, asset risk, mercantile or legal recovery actions.