Hybrid Collections Specialist: Empathetic Negotiations

Angle Finance group; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Angle Finance is seeking a Collections Specialist to manage an assigned portfolio of overdue accounts, reducing arrears and maximising recoveries while upholding fair customer outcomes.

You will engage with customers, assess circumstances, negotiate payment arrangements, monitor follow-ups and escalate when needed in hardship, mercantile or legal recoveries. The role combines empathy with accountability in a fast-paced environment.

Qualifications

• Experience in collections, recoveries, financial services or customer account management.
• Strong negotiation, communication and problem-solving skills.
• Ability to assess customer circumstances, payment behaviour and account risk.
• High attention to detail and accurate account documentation.
• Ability to balance customer outcomes with commercial priorities.
• A collaborative style and willingness to contribute to a high-performing team.
• Experience in asset finance, commercial lending, hardship, mercantile recoveries or legal recoveries will be highly regarded.

Responsibilities

• Manage an assigned portfolio of overdue accounts, helping reduce arrears, maximise recoveries and support fair customer outcomes.
• Engage with customers to understand their circumstances, negotiate suitable payment arrangements, monitor follow-up activity and identify when matters need to be escalated for hardship, dispute, asset risk, mercantile or legal recovery action.
• Balance empathy with accountability, communicate clearly, manage a busy portfolio and make sound decisions in a fast-paced collections environment.

Skills

Collections experience

Negotiation

Communication

Problem-solving

Attention to detail

Team player

Asset finance experience

Job description

Angle Finance is seeking a Collections Specialist to manage an assigned portfolio of overdue accounts, reducing arrears and maximising recoveries while upholding fair customer outcomes.

You will engage with customers, assess circumstances, negotiate payment arrangements, monitor follow-ups and escalate when needed in hardship, mercantile or legal recoveries. The role combines empathy with accountability in a fast-paced environment.