Collections Specialist — Asset Finance (Hybrid)

OPS Garrison Lending Operations Pty Ltd; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Angle Finance in Australia seeks a Collections Specialist to manage an overdue accounts portfolio, reduce arrears and support fair customer outcomes.

You will engage with customers to understand circumstances, negotiate payment arrangements, monitor follow-up, and escalate for hardship or legal action when necessary. The role offers a hybrid working arrangement and opportunities to contribute to a high-performing team.

Qualifications

• Experience in collections, recoveries, financial services or asset finance.
• Strong negotiation, communication and problem-solving skills.
• Ability to assess customer circumstances, payment behaviour and account risk.
• High attention to detail and accurate account documentation.
• Ability to balance customer outcomes with commercial priorities.
• A collaborative style and willingness to contribute to a high-performing team.
• Experience in asset finance, commercial lending, hardship, mercantile recoveries or legal recoveries will be highly regarded.

Responsibilities

• Manage an assigned portfolio of overdue accounts.
• Reduce arrears and maximise recoveries.
• Engage with customers to understand their circumstances and negotiate arrangements.
• Monitor follow-up activity and escalate for hardship or legal recovery as needed.
• Balance customer outcomes with commercial priorities.

Skills

Collections experience

Negotiation skills

Communication skills

Problem-solving

Account documentation

Risk assessment

Team collaboration

Job description

Angle Finance in Australia seeks a Collections Specialist to manage an overdue accounts portfolio, reduce arrears and support fair customer outcomes.

You will engage with customers to understand circumstances, negotiate payment arrangements, monitor follow-up, and escalate for hardship or legal action when necessary. The role offers a hybrid working arrangement and opportunities to contribute to a high-performing team.