Entry-Level Collections Officer | Full Training

ARMA Group (ARMA); Sydney; Presencial; AUD 50.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full training

Bonus rewards

Employee Assistance Program

Onsite gym & games rooms

Team culture

ASX-listed national brand

Descripción de la vacante

ARMA Group in Alexandria, NSW is seeking a Collections Officer (General Consumer) to join our credit management team. This entry-level role welcomes candidates with strong communication skills who want to start a career in customer service and debt resolution.

You’ll handle calls, assist customers facing financial hardship, and negotiate fair payment solutions while upholding ARMA’s values. Training is provided, with clear career pathways in a fast-growing, ASX-listed national brand.

Formación

• Strong communication skills (verbal and written).
• Proficient with Microsoft Office; quick to learn new systems.
• Demonstrates empathy, resilience and emotional intelligence.
• Excellent time management and attention to detail.
• Customer service experience is beneficial but not required.

Responsabilidades

• Handle inbound and outbound calls with care and professionalism.
• Support customers facing financial hardship.
• Negotiate fair, compliant payment solutions.
• Resolve account issues and overcome objections.
• Achieve KPIs while upholding ARMA’s Core Values.

Conocimientos

Communication skills

Empathy

Resilience

Emotional intelligence

Attention to detail

Time management

Customer service experience

Herramientas

Microsoft Office

Descripción del empleo

ARMA Group in Alexandria, NSW is seeking a Collections Officer (General Consumer) to join our credit management team. This entry-level role welcomes candidates with strong communication skills who want to start a career in customer service and debt resolution.

You’ll handle calls, assist customers facing financial hardship, and negotiate fair payment solutions while upholding ARMA’s values. Training is provided, with clear career pathways in a fast-growing, ASX-listed national brand.