Collections Officer

Arma Group (Arma); Sydney; Vor Ort; AUD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Full training

Bonus rewards

Employee Assistance Program

Onsite gym & games rooms

Team culture

ASX-listed national brand

Zusammenfassung

ARMA Group in Alexandria, NSW is seeking a Collections Officer (General Consumer) to join our credit management team. This entry-level role welcomes candidates with strong communication skills who want to start a career in customer service and debt resolution.

You’ll handle calls, assist customers facing financial hardship, and negotiate fair payment solutions while upholding ARMA’s values. Training is provided, with clear career pathways in a fast-growing, ASX-listed national brand.

Qualifikationen

• Strong communication skills (verbal and written).
• Proficient with Microsoft Office; quick to learn new systems.
• Demonstrates empathy, resilience and emotional intelligence.
• Excellent time management and attention to detail.
• Customer service experience is beneficial but not required.

Aufgaben

• Handle inbound and outbound calls with care and professionalism.
• Support customers facing financial hardship.
• Negotiate fair, compliant payment solutions.
• Resolve account issues and overcome objections.
• Achieve KPIs while upholding ARMA’s Core Values.

Kenntnisse

Communication skills

Empathy

Resilience

Emotional intelligence

Attention to detail

Time management

Customer service experience

Tools

Microsoft Office

Jobbeschreibung

Join ARMA as a Collections Officer (General Consumer) – No Experience Necessary!

Alexandria, NSW | Full-Time | Entry-Level Friendly

Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation.

www.armagroup.com.au

What You’ll Be Doing

• Handling inbound & outbound calls with care and professionalism
• Supporting customers facing financial hardship
• Negotiating fair, compliant payment solutions
• Resolving account issues and overcoming objections
• Hitting KPIs while living ARMA’s Core Values

What You’ll Need

• Strong communication skills (verbal & written)
• Confident with Microsoft Office & quick to learn systems
• Empathy, resilience & emotional intelligence
• Great time management and attention to detail
• Customer service experience is great, but not essential!

Why ARMA?

• Full training and clear career pathways
• Incentives and bonus rewards
• Wellness support via Employee Assistance Program
• Onsite gym, games rooms, and team social events
• A high-performing, supportive team culture
• Be part of a fast-growing, ASX-listed national brand

ARMA Welcomes Diversity

We’re proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.

Applicants must have valid Australian work rights

Police check required for successful candidates

Start your career with purpose — join the ARMA family today.