Caravan Park Attendant - Apollo Bay

Great Ocean Road Coast and Parks Authority; Warrnambool; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Flexible casual hours

Job summary

Great Ocean Road Coast and Parks Authority in Warrnambool, VIC, is seeking a casual Caravan Park Attendant to support operations at Apollo Bay Recreation Reserve and Marengo Family Caravan Park. The role combines front-of-house reception, cleaning, and grounds maintenance in an iconic coastal setting.

You will deliver high standards of customer service, manage bookings, maintain park grounds, and assist with basic maintenance.

Qualifications

• Customer service experience in hospitality, tourism, or retail.
• Strong communication skills and a friendly, proactive approach.
• Practical cleaning, grounds maintenance, or general maintenance skills.
• Ability to work independently and as part of a team.
• Good time management and problem-solving skills.
• Experience with RMS or similar booking systems (desirable).
• First Aid and safe handling/chemicals experience (desirable).

Responsibilities

• Provide friendly, professional customer service at reception and across both Parks
• Manage bookings and enquiries via phone, email, online systems (RMS) and in person
• Maintain park grounds through mowing, gardening, rubbish removal, and general upkeep
• Clean cabins, amenities, kitchens, and shared facilities to a high standard
• Assist with basic maintenance and handyman tasks, including minor repairs and use of tools
• Respond to guest requests and elevate issues as required
• Support the safe and efficient day-to-day running of the Parks

Skills

Customer service

Hospitality experience

Cleaning skills

Grounds maintenance

Teamwork

Time management

Tools

RMS

Job description

Great Ocean Road Coast and Parks Authority - Warrnambool VIC

Casual/Temporary

11d ago , from Great Ocean Road Coast and Parks Authority

Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long-term conservation.

About the role

We are seeking a motivated and versatile Caravan Park Attendant to join our team supporting operations at both the Apollo Bay Recreation Reserve and Marengo Family Caravan Park. In this casual role, you will help deliver high standards of customer service, cleanliness, and presentation across both parks.

This is an all-rounder position suited to someone who enjoys a mix of front-of-house reception, cleaning, and grounds maintenance, all while working in one of Victoria's most iconic coastal locations.

What you'll do

• Provide friendly, professional customer service at reception and across both Parks
• Manage bookings and enquiries via phone, email, online systems (RMS) and in person
• Maintain park grounds through mowing, gardening, rubbish removal, and general upkeep
• Clean cabins, amenities, kitchens, and shared facilities to a high standard
• Assist with basic maintenance and handyman tasks, including minor repairs and use of tools
• Respond to guest requests and elevate issues as required
• Support the safe and efficient day-to-day running of the Parks

What we're looking for

• Customer service experience in hospitality, tourism, or retail
• Strong communication skills and a friendly, proactive approach
• Practical skills across cleaning, grounds maintenance, or general maintenance
• Ability to work both independently and as part of a team
• Good time management and problem-solving skills
• Experience with RMS or similar booking systems (desirable)
• First Aid and safe handling/chemicals experience (desirable)

Requirements:

• Current driver's licence
• National Police Check
• Working with Children Check
• Valid Australian working rights

Why join us

• Work across two unique coastal parks along the Great Ocean Road
• Be part of a team that values community, sustainability, and visitor experience
• Varied, active role with no two days the same
• Flexible casual hours, including weekends and public holidays
• Opportunity to contribute to the care and presentation of highly visited destinations

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.