Club Supervisor

Gladesville Sports Club; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Gladesville Sports Club in Sydney seeks an experienced hospitality leader to manage day-to-day operations and deliver exceptional guest experiences in a fast-paced venue.

You will lead a team, coordinate venue operations, ensure high service standards, and adapt to a 7-day roster, including weekends and public holidays.

Applicants should hold RSA, RCG and ARCG certifications and demonstrate strong organisational and communication skills.

Qualifications

• Strong organisational and communication skills.
• Current RSA, RCG and ARCG certifications.
• Previous leadership experience in hospitality operations.

Responsibilities

• Lead hospitality operations team to deliver outstanding service.
• Coordinate daily venue operations and maintain service standards.
• Communicate clearly with team, customers and stakeholders.
• Promote compliance with responsible service requirements and venue procedures.
• Work across a 7-day roster, including weekends and public holidays.

Skills

Organisational skills

Communication skills

Education

RSA certification

RCG certification

ARCG certification

Job description

Lead day-to-day hospitality operations and help deliver excellent customer experiences in a fast-paced venue. This role involves supporting the team, maintaining high service standards and contributing to smooth operations across a 7-day roster.

Key responsibilities

Lead and support the hospitality operations team to deliver outstanding customer service

Coordinate daily venue operations and maintain consistent service standards

Communicate clearly with team members, customers and other stakeholders

Promote compliance with responsible service requirements and venue procedures

Work flexibly across a 7-day roster, including weekends and public holidays

What we're looking for

Strong organisational and communication skills

Current RSA, RCG and ARCG certifications

Previous experience in a leadership role within hospitality operations

Flexibility, reliability and a hands-on approach to leading a team