Bar & Gaming Supervisor

Casino Golf Club; Casino; On-site; AUD 70,000 - 90,000; Full time

Job summary

Casino Golf Club is seeking an experienced Bar & Gaming Supervisor to drive exceptional customer service and smooth operations within our Clubhouse environment.

You will manage bar service, assist on the gaming floor, coordinate stock and cellar operations, and lead junior staff with confidence and integrity. This role offers career progression opportunities in a dynamic club setting with rotating shifts to cover weekdays, weekends, and late nights.

Qualifications

• Proven experience in a bar and gaming environment.
• Strong knowledge of Gaming/TAB/Keno operations and responsible gambling practices.
• Ability to coach and develop team members.

Responsibilities

• Serve at the bar with precision and professionalism.
• Troubleshoot and supervise gaming floor operations.
• Oversee stock ordering and cellar operations.
• Coach, motivate and develop junior staff.
• Lead by example and contribute to training and performance reviews.

Skills

Bar & Gaming experience

Customer service excellence

Team leadership & training

Education

RSA certification

RCG certification

ARCG certification (desirable)

Job description

We are seeking an experienced and motivated Bar & Gaming Supervisor to help drive exceptional customer service, operational excellence and strong team performance within our Club environment.

About the Role

You will be working within our Clubhouse environment, in a varied & dynamic position. We need someone who can do it all and do it well. Whether it is serving at the bar with precision, troubleshooting on the gaming floor, stock ordering, cellar operations, supervising, leading and training junior staff. Your duties and responsibilities will be varied. This role ticks all the boxes for the right person who is willing and capable of becoming management material. Career progression within the club is certainly a possibility.

About You

• Proven experience working in a bar and gaming environment.
• A strong understanding of Gaming/TAB/Keno operations, compliance requirements, and responsible gambling practices.
• Experience in cellar operations and stock ordering/handling an advantage, but not essential.
• A passion for delivering exceptional customer service and creating positive guest experiences.
• The confidence and initiative to leave by example and support team performance.
• The ability to coach, motivate, and develop team members.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Current RSA, RCG and Advanced RCG qualifications (ARCG desired but not essential).
• Willing to work a rotating roster that includes weekdays, weekends, and late-night shifts.