Club Services Representative - Membership Casual

Melbourne Cricket Club; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

The Melbourne Cricket Club (MCC) is seeking a customer service focused team member to support MCC members during the week and on match days.

You will handle enquiries in person at Membership Services and via email, web chat, and phone, using ticketing systems and Microsoft Dynamics 365. A friendly, professional approach and strong attention to detail are essential.

Qualifications

• Experience delivering exceptional customer service.
• Experience with ticketing systems and Microsoft Dynamics 365.
• Excellent verbal communication and a friendly, professional manner.
• Strong attention to detail and ability to manage multiple enquiries.

Responsibilities

• Provide accurate, timely and high-quality service to MCC members during the week and on match days.
• Assist with and resolve member and guest enquiries in person at Membership Services, as well as via email, web messaging and phone.
• Maintain a welcoming approach and build positive relationships with diverse members and guests.
• Be flexible for event day duties on weeknights, public holidays and weekends; commit to roster as required.

Skills

Customer service experience

Ticketing systems

Microsoft Dynamics 365

Verbal communication

Attention to detail

Relationship building

Multitasking

Needs assessment

Tools

Ticketing systems

Microsoft Dynamics 365

Job description

In this role you will provide accurate, timely and high-quality service to MCC members during the week and on match days. This includes assisting with and resolving member and guest enquiries in person at Membership Services, as well as via email, web messaging and phone.

To be successful in this role, you will have experience in the delivery of exceptional customer service, with preferable experience with ticketing systems and Microsoft Dynamics 365. This role would require excellent verbal communication skills, a friendly and welcoming manner with high attention to detail.

You will also demonstrate:

• Clear and effective communication skills
• A welcoming and professional approach when supporting members and guests
• The ability to build positive relationships with a diverse range of people
• Strong organisational skills and the ability to manage multiple enquiries
• The ability to identify customer needs and provide appropriate solutions

This role is well suited to individuals who enjoy supporting people and contributing to a positive member experience.

This role requires a level of flexibility where you will be required to be available for event day duties on weeknights, public holidays and weekends, as well as the ability to work throughout the week, so it is important you are reliable to commit to roster.

For a more detailed position description, please view the position description found here.

Applications close Wednesday November 11th 2026. Please note that this ad may be withdrawn earlier depending on the volume of applications received.