Customer Services Officer

Belgravia Health & Leisure Group Pty Ltd; Torquay; Presencial; AUD 42.000 - 56.000; A tiempo parcial

Descripción de la vacante

Belgravia Leisure is seeking a friendly Customer Service Officer for our VIC venue. You will greet members and guests, provide accurate information, and help new members join as ongoing subscriptions. You’ll conduct tours, process memberships, and maintain data with accuracy while upholding our values.

Weekend availability is required. Experience in hospitality or leisure is valued; strong communication and a welcoming attitude are essential to create a positive guest experience.

Formación

• Weekend availability is required.
• Experience in customer service preferred.
• Able to build rapport with a diverse range of people.

Responsabilidades

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• Possess a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

Conocimientos

Customer service

Communication skills

Cash handling

POS systems

Membership sales

Data entry

Herramientas

POS software

Descripción del empleo

VIC, Wurdi Baierr Stadium - Torquay 3228

• Great career paths and development with an entrepreneurial organisation
• Casual positions available
• Enjoy a great work / life balance with mornings, evenings and weekend shifts
• Future growth opportunities within Belgravia Leisure

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

Our Customer Service Officers put the customer at the centre of everything we do by providing the right information the first time every time. Our passionate team members are the face of the centre and provide existing centre users with an excellent experience whilst being responsible for helping prospective members join the facility on ongoing memberships.

Key accountabilities include:

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policyPossess a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

• With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
• You have experience working in a team to achieve collective and individual targets.
• You possess strong communication skills and can build rapport and positive relationships with a diverse range of people.
• You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
• The successful candidate must be available to work weekends.

Previous industry experience is highly regarded!

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We’d love to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement