Customer Relations Officer

Canterbury League Club; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Meal discounts

Onsite gym with half price membership

Bulldog season passes

Rewards and Recognition program

Work environment with good work-life-b

Job summary

Canterbury League Club is seeking a part-time Customer Relations Officer to create a welcoming and safe environment for members and guests. You will interact confidently and professionally to ensure a positive visit that aligns with Canterbury's values.

Key duties include greeting customers, maintaining procedures, and assisting with incident handling. The role requires current NSW RSA/RCG, security licence, and first aid certification, with rotating shifts including evenings and weekends.

Qualifications

• Current NSW RSA and RCG competency cards required.
• Class 1A full security licence current.
• Current First Aid Certificate held.
• Availability for rotating roster including evenings, weekends and public holidays.

Responsibilities

• Deliver outstanding customer service by fostering a welcoming, safe environment for all patrons.
• Greet, assist and build positive relationships with customers with professionalism.
• Monitor and maintain club procedures and compliance with protocols.
• Assist in incident management with documentation, reporting, and escalation.
• Provide prompt first aid assistance to patrons following established procedures.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

NSW RSA and RCG Competency Cards

Class 1A Full Security Licence

First Aid Certificate

Job description

Part Time Opportunity

About Us

Canterbury League Club is a community focused organisation committed to delivering meaningful experiences for our members, guests, and community. Our success is built on a foundation of excellence, integrity, collaboration, and service, supported by the expertise and dedication of our people. We are proud to foster an inclusive and welcoming environment where meaningful connections are made, and every interaction reflects our commitment to quality and care.

The Opportunity

As our Customer Relations Officer, you will play a key role in shaping our members and guests experience by creating a welcoming and safe environment. Through confident and professional interactions, you will help foster a positive atmosphere while ensuring every visit is enjoyable and memorable.

Key Responsibilities

• Deliver outstanding customer service by fostering a welcoming, safe, and positive environment for all patrons through effective communication.
• Greet, assist, and build positive relationships with customers, consistently demonstrating professionalism and Canterbury's values.
• Monitor and maintain Club procedures, ensuring compliance with the club’s protocols.
• Assist in the effective management of incidents, including accurate documentation, reporting, and timely escalation when required.
• Provided prompt first aid assistance to patrons and visitors, ensuring their safety and wellbeing in accordance with established procedures.

About You

• Demonstrates a high level of professionalism and personal presentation.
• Excellent customer service and communication skills.
• Ability to work both independently and collaboratively as part of a team.
• Previous club experience is preferred but not essential.
• Current NSW RSA and RCG Competency Cards.
• Current Class 1A Full Security Licence.
• Current First Aid Certificate
• Availability to work a rotating roster, including evenings, weekends, and public holidays.

The Perks!

• You get to enjoy the amazing food we have on offer by receiving significant discounts on meals.
• Wellbeing is important. So, access to our onsite Gym with half price gym membership.
• Opportunity to obtain season passes to Bulldog matches
• Dedicated Reward and Recognition program and staff events.
• A great work environment with an emphasis on work/life balance.

We do not accept applications from recruitment agencies.

Canterbury League Club is not able to offer sponsorship or work visas.

SECURITY MASTER LICENSE NO. 404940040