Club Services Representative

Melbourne Cricket Ground; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Job summary

The Melbourne Cricket Club (MCC) is seeking casual MCC Club Services Representatives to support members during weeknights, match days and weekends. You will assist with member and guest enquiries in person at Membership Services and via email, web chat and phone, delivering accurate, timely service with attention to detail.

Experience with ticketing systems and Microsoft Dynamics 365 is preferred; you should have excellent verbal communication and a welcoming, professional manner to build strong

Qualifications

• Experience delivering high-quality customer service.
• Prefer experience with ticketing systems and Microsoft Dynamics 365.

Responsibilities

• Provide accurate, timely service to MCC members during weeknights, match days and weekends.
• Assist with member and guest enquiries in person at Membership Services, as well as via email, web messaging and phone.

Skills

Customer service

Tools

Ticketing systems

Microsoft Dynamics 365

Job description

• Casual position working events and during the week
• Work in the MCC reserve for an iconic organisation on iconic events at the ‘G

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG), one of Australia’s most recognised venues. The MCG hosts more than 70 major events each year and welcomes over three million patrons and visitors.

Our purpose is to move Australia through the transformative power of live sport, entertainment and culture. Our values underpin how we operate and what we stand for as an organisation. These include playing as a team, striving to inspire, and showing respect always.

The Club Services, Sports & Heritage department is responsible for providing high-quality service to approximately 165,000 Melbourne Cricket Club members, as well as patrons of the MCG. A fantastic opportunity has arisen for a limited number of Casual MCC Club Services Representatives for casual event day and weekday work within the Membership team.

In this role you will provide accurate, timely and high-quality service to MCC members during the week and on match days. This includes assisting with and resolving member and guest enquiries in person at Membership Services, as well as via email, web messaging and phone.

To be successful in this role, you will have experience in the delivery of exceptional customer service, with preferable experience with ticketing systems and Microsoft Dynamics 365. This role would require excellent verbal communication skills, a friendly and welcoming manner with high attention to detail.

You will also demonstrate:

• Clear and effective communication skills
• A welcoming and professional approach when supporting members and guests
• The ability to build positive relationships with a diverse range of people
• Strong organisational skills and the ability to manage multiple enquiries
• The ability to identify customer needs and provide appropriate solutions

This role is well suited to individuals who enjoy supporting people and contributing to a positive member experience.

This role requires a level of flexibility where you will be required to be available for event day duties on weeknights, public holidays and weekends, as well as the ability to work throughout the week, so it is important you are reliable to commit to roster.

For a more detailed position description, please view the position description found here.

If your experience and skills align with the role and you enjoy delivering excellent service for an iconic organisation, we would welcome your application.

Please note shortlisting may commence prior to advertisement closing.

This role is subject to relevant pre-employment checks, including National and International Police Checks, Right to Work in Australia, and a current Victorian Working with Children Check.

Privacy Statement

At the MCC, we value your privacy. During the early stages of our recruitment process, we collect personal information such as your name, contact details, confirmation of age, evidence of valid work rights, and personal demographic information. This information is used solely for recruitment purposes and will only be used if you progress to the next stage of the recruitment process.

If you choose not to provide your personal information, we may be unable to progress your application. If you have any questions about how your personal information is handled, or if you wish to access or update your details, please contact [e-mail].

For more information on how the MCC manages personal information, please view our Privacy Policy.

Inclusion Matters

The Melbourne Cricket Club is committed to creating a diverse, inclusive and welcoming environment at the MCG. We encourage applications from people of all backgrounds, including people of different genders, ages, cultural backgrounds, First Nations peoples, people with disability, and people of all religions and sexual orientations. We aim to ensure that the recruitment and candidate experience is as accessible and inclusive as possible.

If you require an adjustment during the recruitment process (including alternate formats of the application form) or have an enquiry about available support, please email [e-mail] or call 03 9657 8888.

The MCC is committed to providing a safe and welcoming environment for everyone, including children and young people, and has zero tolerance for child abuse and harm. To read more about our commitment, please visit this link.

MCC Values

To read more about the MCC’s Values, please follow the link found here.