Customer Service Representative

Melbourne Cricket Ground; Melbourne; Presencial; AUD 33.000 - 44.000; A tiempo parcial

Descripción de la vacante

The Melbourne Cricket Club (MCC) invites applications for a Casual - Customer Service Representative – Tourism. You will support day-to-day delivery of visitor services across MCC Tours and the Australian Sports Museum, ensuring exceptional customer experiences for diverse visitors.

Reporting to the Visitor Experience Lead, you will help set up front-of-house operations, assist with day-to-day service issues, and contribute to continuous improvements in customer service processes.

Formación

• Experience in tourism or visitor services.
• Strong customer service experience and passion for delivering quality service.
• Experience working with volunteers.
• Proficient computer skills including POS ticketing systems.
• Interest in sport and history.
• Flexibility to work weekends, public and school holidays.

Responsabilidades

• Provide timely, courteous and professional customer service by identifying visitor needs on first point of contact.
• Make visitor needs a primary focus, taking appropriate responsibility for exceptional customer experiences.
• Ensure front-of-house and tour route setup occurs daily and communicate amendments as needed.
• Provide assistance on day-to-day visitor service issues, including complaints and system faults.
• Facilitate visitor experiences in the Game On interactive area, welcoming groups and assisting with technical issues.
• Assist the team with process improvement focused on customer service processes.

Conocimientos

Customer service

Tourism experience

Communication

Flexibility

Volunteer management

Computer skills

Issue resolution

Multitasking

Herramientas

POS systems

Descripción del empleo

Casual - Customer Service Representative – Tourism

Rostered across weekdays, weekends, and public holidays

WE ARE HIRING!

• Bring your customer service skills to a tourism and visitor experience environment where every interaction counts.
• Enjoy casual opportunities across a busy 7-day-a-week operation, with flexibility to suit your availability.
• Contribute to the delivery of one of Australia’s most iconic tourist attractions.

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG), one of Australia’s most loved and visited sporting venues. Each year, the MCG welcomes over four million visitors and hosts more than 70 major events.

The Visitor Experience team delivers MCG Tours and the Australian Sports Museum, welcoming visitors from across Australia and around the world. An opportunity has arisen to join this team as a Customer Service Representative – Tourism, supporting day-to-day delivery of visitor services.

About the role

Reporting to the Visitor Experience Lead, this role provides a key support function in the delivery of service operations across MCG Tours and the Australian Sports Museum.

Key responsibilities include:

• Provide timely, courteous and professional customer service by identifying visitor needs on first point of contact.
• Make visitor needs a primary focus, taking appropriate responsibility for exceptional customer experiences.
• Ensure FOH and tour route set up occurs on a daily basis and communicate any amendments to the tour route and Australian Sports Museum restrictions where appropriate.
• Provide assistance on day-to-day visitor service issues, including service complaints, system faults and other service-related issues.
• Facilitate exceptional visitor experiences in the Game On interactive area, including welcoming groups, ensuring correct usage of equipment and being first point of call for technical issues.
• Assist the team with process improvement, with a focus on customer service processes.

To be successful in this role, you will have:

• Excellent customer skills, being adaptable and flexible to accommodate change and provide responsive services to meet customer needs.
• Experience working in a tourism visitor or customer service environment and dealing with a diverse range of people.
• Strong customer service experience and passion for delivering quality service.
• Experience working with volunteers.
• Competent computer skills, including point of sale ticketing systems.
• Interest in sport and history.
• Flexibility to work weekends, public and school holidays.

Applications close 28 October 2026. Please note this ad may be withdrawn prior to the closing date depending on the volume of applications received.

This role is subject to relevant pre-employment checks, including National and International Police Checks, Right to Work in Australia, and a current Victorian Working with Children Check.

Privacy Statement

At the Melbourne Cricket Club we value your privacy. When you apply for a role, whether a single position or as part of our casual event workforce, we collect personal information to support your application.

We may collect personal information such as name, contact details, confirmation of age, evidence of your valid work rights and demographic information for diversity and inclusion purposes. This information is used solely for recruitment purposes and progression. What we collect depends on the role so not everything may apply to you.

Your information is stored and managed on Dayforce, a third-party human resource platform the MCC uses for recruitment and workforce management. Within the MCC it is shared only with staff who need it to make recruitment decisions.

The MCC may use approved artificial intelligence (AI) tools to assist staff in handling your personal information. All decisions that affect you are made or reviewed by an MCC staff member.

If you choose not to provide your personal information, we may not be able to consider or progress your application. If you have any questions about how we handle your personal information or would like to gain access to or correct your information, please contact [e-mail]

For more information on how the MCC manages personal information, please view our Privacy Policy.

Inclusion Matters

The Melbourne Cricket Club is committed to creating a diverse, inclusive and welcoming environment at the MCG. We encourage applications from people of all backgrounds, including people of different genders, ages, cultural backgrounds, First Nations peoples, people with disability, and people of all religions and sexual orientations. We aim to ensure that the recruitment and candidate experience is as accessible and inclusive as possible.

If you require an adjustment during the recruitment process (including alternate formats of the application form) or have an enquiry about available support, please email [e-mail] or call 03 9657 8888.

The MCC is committed to providing a safe and welcoming environment for everyone, including children and young people, and has zero tolerance for child abuse and harm. To read more about our commitment, please visit this link.

MCC Values

To read more about the MCC’s Values, please follow the link found here.