Application Support Officer

Melbourne Racing Club; City of Melbourne; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working options

Learning and development opportunities

Employee Assistance Program

Passes to racing events

Free onsite parking

Flexible leave options

Job summary

Melbourne Racing Club is seeking an Application Support Officer to join the Platforms team on a full-time basis. You will provide hands-on support for systems used daily and contribute to improvements across the organisation, including on race days.

Reporting to the Head of Platforms, you will support a range of applications, troubleshoot issues, and help with upgrades and new technology rollouts. Ideal for IT early-career professionals with strong problem-solving and people skills.

Qualifications

• Qualification in IT or Information Systems or equivalent hands-on experience.
• Experience in a Level 1 IT Administration or Application Support role.
• Working knowledge of Microsoft 365 applications (Excel/Word/PowerPoint/SharePoint).
• Exposure to Business Central, POS, Power BI or Salesforce is desirable.
• Strong problem-solving, analytical and communication skills.
• Customer-focused approach with attention to detail and prioritisation.
• Willingness to learn new systems and AI/automation.

Responsibilities

• Provide first-level support, troubleshooting and user training across key business systems.
• Log, triage and resolve support requests within agreed timeframes; manage user access.
• Perform raceday and event-day system checks and basic troubleshooting.
• Support Microsoft Copilot and other AI tools across the business.
• Collaborate with IT teams and vendors on upgrades and UAT; gather feedback.
• Create and maintain how-to guides and knowledge resources.
• Contribute to projects and improvements to enhance system usability.

Skills

Problem solving

Communication skills

Analytical skills

Customer-focused

Education

IT / Information Systems degree or equivalent

Tools

Microsoft 365

Excel

Word

PowerPoint

SharePoint

Power BI

Salesforce

Point of Sale systems

Copilot / AI tools

Job description

We are looking for an Application Support Officer to join our Platforms team on a full-time basis. You will help our people use the systems and technology they rely on every day, providing practical support and contributing to improvements across the organisation.

This is an excellent opportunity for someone at the beginning of their information technology career who enjoys solving problems, working with people and gaining practical experience with business technology. You will support one of Melbourne's most recognised sporting and entertainment organisations and provide hands‑on assistance on race days.

Reporting to our Head of Platforms, you will provide day‑to‑day support for a range of business applications, including Upbeat, Business Central, TASK point of sale, Power BI, Salesforce, H&L Point of Sale and Microsoft Copilot. You will also contribute to system improvements, projects and the rollout of new technology.

About Us

Melbourne Racing Club (MRC) is an iconic sporting and entertainment organisation with a proud 150-year legacy. While we are renowned for hosting elite horse racing at Caulfield, Sportsbet Sandown and Mornington Racecourses, we are also so much more. From vibrant events and functions to our 17 Pegasus Leisure Group (PLG) hospitality venues across Victoria and community initiatives through the MRC Foundation, we are dedicated to delivering exceptional experiences for our guests, members and community.

In The Saddle

• Provide first-level support, troubleshooting and training across key business systems, escalating more complex issues when required
• Log, triage and resolve application support requests within agreed timeframes, and manage user access and permissions across supported applications
• Get hands‑on on raceday and event days, running system checks and first‑line troubleshooting when it matters most
• Support Microsoft Copilot, Copilot Agents and other AI tools across the business
• Work with IT teams and external vendors on system upgrades and maintenance, including UAT support and coordinating feedback before changes go live
• Create and maintain how‑to guides and knowledge base resources
• Contribute to application projects, system improvements and new technology initiatives by identifying opportunities to improve how systems and technology are used across the organisation.

Your Track Record

• A qualification in IT, Information Systems or a related field, or equivalent hands‑on experience
• Experience in a Level 1 IT Administration, Application Support or similar role, ideally within a small to medium‑sized organisation
• Working knowledge of Microsoft 365, including Excel, Word, PowerPoint and SharePoint
• Some exposure to Business Central, point of sale systems, Power BI, Salesforce or similar business applications is desirable. You do not need experience with every system, as we will provide training on our specific applications.
• Strong problem‑solving, analytical and communication skills
• A customer‑focused approach, strong attention to detail and the ability to manage competing priorities and support requests
• A willingness to learn new systems and technologies, with an interest in AI and automation

The Perks

• Hybrid working options to support flexibility and work‑life balance
• Ongoing learning and development opportunities
• Access to our year‑round well‑being initiatives including our Employee Assistance Program for staff and family
• Racing Industry Member passes, discounts across our family of brands and free tickets to a wide range of events to enjoy with friends & family
• Free onsite parking or a short walk from Caulfield train station
• Leave options that suit your lifestyle, including paid parental leave, volunteer leave and cultural leave

Melbourne Racing Club values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.

Applications close 30 October 2026.