Club Duty Manager

Woodburn Evans Head RSL Club; Evans Head; On-site; AUD 70,000 - 85,000; Full time

Job summary

Club Evans RSL in Evans Head, NSW, is seeking a Duty Manager to run day-to-day operations across the venue during shifts, including the bistro, gaming floor and events, ensuring smooth service and a great member and guest experience.

You will lead by example, develop the team, manage customer enquiries, keep safety and responsible service standards, and stay calm during busy periods; RSA/RCG and a NSW Driver's Licence are required.

Qualifications

• 5 years or more experience in a club, hospitality, hotel or similar venue
• Certificate 3 in Business or Hospitality or similar experience
• Strong leadership and communication skills
• A hands-on approach and the ability to lead by example
• A genuine passion for customer service
• The confidence to make decisions and manage situations as they come up
• The ability to stay calm and organised when things get busy
• Current RSA/RCG
• Current NSW Driver's License

Responsibilities

• Leading, supporting and motivating the team during each shift
• Overseeing bistro, bar, gaming and general club operations
• Maintaining high standards of customer service across the venue
• Handling member and guest enquiries and resolving issues professionally
• Supporting the team through busy periods, functions and live entertainment nights
• Ensuring responsible service of alcohol and gaming requirements are met
• Completing opening and closing procedures and shift handovers
• Monitoring club presentation, cleanliness and safety standards
• Managing incidents and escalating matters where needed
• Supporting the training and development of team members

Skills

Leadership

Communication

Customer service

Decision making

Calm under pressure

Team motivation

Education

Certificate 3 in Business or Hospitality

Tools

RSA/RCG

NSW Driver's License

Job description

As Duty Manager, you'll take charge of the day-to-day running of the club during your shift, making sure operations run smoothly and our members and visitors have a great experience. This is a varied, hands-on role where one shift you might be running a wedding function, the next you're on the gaming floor, supporting the bistro through a busy lunch service, or sorting a member's enquiry.

Key responsibilities

Leading, supporting and motivating the team during each shift

Overseeing bistro, bar, gaming and general club operations

Maintaining high standards of customer service across the venue

Handling member and guest enquiries and resolving issues professionally

Supporting the team through busy periods, functions and live entertainment nights

Ensuring responsible service of alcohol and gaming requirements are met

Completing opening and closing procedures and shift handovers

Monitoring club presentation, cleanliness and safety standards

Managing incidents and escalating matters where needed

Supporting the training and development of team members

About you

5 years or more previous experience in a club, hospitality, hotel or similar venue

Certificate 3 in Business or Hospitality or similar experience

Strong leadership and communication skills

A hands-on approach and the ability to lead by example

A genuine passion for customer service

The confidence to make decisions and manage situations as they come up

The ability to stay calm and organised when things get busy

A positive, can-do attitude and willingness to get stuck in

Current RSA/RCG

Current NSW Driver's License

About us

Club Evans RSL is a proud community club on the banks of the Evans River in Evans Head, NSW — home to our riverside River Bistro, live entertainment, sport on the big screens, and functions and weddings year-round. We're proud to support our veterans and bring Evans Head together.

Lots of room for career growth, with support to complete courses and further your development

Competitive pay under the NSW Club Award

Work riverside in one of the most beautiful settings in Northern NSW

A supportive, team-first workplace culture