Duty Manager

CSC Group; Donnybrook; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Career growth

Reward and Recognition

Career Boost Program

Employee Hardship Grants

Discounted mortgage rates

Free meal on shift

Free onsite parking

Job summary

CSC Group is seeking a Duty Manager for Club Donnybrook in Queensland. The role leads a diverse team, drives service excellence and ensures operations run smoothly in a busy club environment.

You’ll manage daily operations, uphold safety and licensing standards, and respond decisively to incidents while promoting a welcoming club culture and exceptional member experiences.

Qualifications

• Must be able to lead and develop a diverse hospitality team.
• Strong knowledge of gaming, food & beverage operations.
• Ability to manage competing priorities in a fast-paced club setting.

Responsibilities

• Lead, motivate and support team members while upholding CARES values.
• Oversee daily club operations and service standards.
• Make informed decisions to support the team, business and guests.

Skills

Leadership

Team motivation

Communication

Decision making

Education

RMLV

Approved Manager Licence

RSA

RSG

Police Check

Food Safety Certificates

Job description

At CSC Group, our team are the heart of our Clubs. While we’re passionate about delivering exceptional experiences for our members and guests, we never lose sight of our core CARES values. We’re committed to creating a workplace where our people feel valued, have fun, work hard and are supported to grow in their careers.

As our newest club, Club Donnybrook offers an exciting opportunity to be part of a growing operation, contribute fresh ideas and help shape the experience we deliver to our local community. If you love hospitality, thrive in a fast-paced environment and enjoy leading a team to success, we’d love to hear from you!

Discover a great place to grow your hospitality career, with genuine progression opportunities through internal movements across our Clubs, exclusive job postings and access to our Career Boost Program to support your professional and personal development.

This role can be on a full-time or part time capacity.

A typical day for our Duty Managers is varied, fast-paced and never dull. Here's an indication of what you'll be responsible for:

Team Leadership: Lead, motivate and support team members, fostering a positive workplace culture and bringing our CARES values to life: Connected, Aligned, Respectful, Engaging and Supportive.

Operational Management: Oversee daily club operations, ensuring all areas run smoothly and our service standards are consistently maintained.

Decision-Making: Make confident, informed decisions that support the team, the business and our members and guests.

Customer Service Excellence: Lead by example in delivering outstanding service, responding to feedback and creating memorable experiences.

Problem Solving: Identify operational challenges, implement practical solutions and communicate effectively with relevant stakeholders.

Crisis Management: Remain calm and decisive when managing emergencies, complaints or unexpected situations.

Compliance and Safety: Ensure the club operates in accordance with relevant legislation, licensing requirements, health and safety standards and company procedures.

About you:

We're looking for someone who brings energy, initiative and a genuine passion for hospitality. You'll ideally have:

Experience as a hospitality all-rounder, with a solid understanding of gaming, food and beverage and general club operations.

Proven experience leading, motivating and supporting a diverse team, preferably within hospitality.

Full availability to work a rotating roster, including evenings and weekends.

Strong communication skills and the confidence to engage with team members, members, guests and stakeholders.

The ability to make sound decisions, solve problems and remain composed under pressure.

A proactive approach to managing multiple priorities and keeping operations running smoothly.

A commitment to exceptional customer service and creating a welcoming club environment.

A sound understanding of relevant legislation, licensing requirements and workplace health and safety.

The ability to work collaboratively, encourage input from others and lead by example.

Essential qualifications and licences: You must hold your RMLV, Approved Manager Licence, RSA, RSG, Police Check and relevant Food Safety Certificates, or be willing and eligible to obtain the required qualifications.

At CSC Group, we believe in looking after the people who look after our Clubs. When you join us, you'll enjoy:

Career growth: Explore internal opportunities across our growing portfolio of clubs and sporting organisations.

Reward and Recognition: Access discounts at more than 550 retailers, including supermarkets, fuel stations and fashion outlets.

Career Boost Program: Take advantage of training and development opportunities to help you reach your goals.

Employee Hardship Grants: Financial assistance may be available to eligible team members during times of need.

Discounted mortgage rates: Access exclusive benefits through our financial partner.

Free meal on shift: Enjoy a meal while you're at work.

Free onsite parking: Take the hassle out of getting to work.

Most importantly, you'll be part of a team that values collaboration, celebrates success and takes pride in making a positive difference in the local community.

CSC Group areone of Queensland's leading community club groups, which currently operates five licensed clubs and a number of associated sports across the City of Moreton Bay.