Clinical Support Officer (Cancer Services), Queensland Health

Queensland Government; Rockhampton Regional; On-site; AUD 57,000 - 63,000; Full time

Benefits offered by this job

Ongoing Professional Development and教育

Flexible Work-Life Balance and Variety

Generous Salary Sacrificing Options

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Job summary

Queensland Health in Rockhampton is recruiting a Clinical Support Officer to provide administrative support for Cancer Services. You will be the first point of contact for patients, families, visitors and staff, handling enquiries with discretion and maintaining confidential records.

You will manage patient documentation, support daily operations, and coordinate across a multidisciplinary team in a busy hospital setting. Commitment to quality and confidentiality is essential.

Qualifications

• Strong computer skills and ability to use word processing, spreadsheets, databases and hospital information systems.
• Good communication and interpersonal skills with discretion in handling confidential information.
• Proactive problem solving with the ability to respond to enquiries and provide practical solutions.
• Strong organisational skills with the ability to prioritise tasks in a busy hospital environment.

Responsibilities

• Provide comprehensive administrative support across Cancer Care Services and Gladstone Hospital.
• Be the welcoming first point of contact, responding to enquiries and assisting patients, families, visitors and staff with professionalism and confidentiality.
• Maintain accurate patient medical records and documentation in line with hospital policies.
• Manage competing priorities and work independently to deliver high-quality administrative service.

Skills

Computer skills

Communication

Problem solving

Organisation

Tools

Word processing

Spreadsheets

Databases

Hospital information systems

Job description

Frontline Support: This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.

About us:

At Gladstone Hospital's Cancer Care Unit, care goes beyond treatment. You'll be part of a multidisciplinary team supporting people through one of life's most challenging experiences, delivering chemotherapy, managing symptoms and providing emotional support tailored to each patient and their family.

Working closely with community organisations and support services, the team helps patients navigate every stage of their cancer journey, ensuring they feel supported, informed and cared for along the way.

About the role:

• Provide comprehensive administrative support across Cancer Care Services and Gladstone Hospital, contributing to the smooth day-to-day operation of the service.
• Act as a welcoming first point of contact, responding to enquiries and assisting patients, families, visitors and staff with professionalism, discretion and confidentiality.
• Maintain accurate patient medical records, filing and documentation in accordance with hospital policies and procedures.
• Manage competing priorities, work independently with minimal supervision and maintain a reliable, high-quality administrative service in a busy hospital environment.

About you:

• Strong computer skills, with the ability to accurately use word processing, spreadsheets, databases and hospital information systems; Medical terminology knowledge is desirable.
• Confident communication and interpersonal skills, demonstrating tact, diplomacy and discretion when dealing with patients, visitors and staff.
• Well-developed problem-solving, consultation and negotiation skills, with the confidence to respond to enquiries and find practical solutions.
• Strong organisational skills, with the ability to prioritise competing tasks, meet deadlines independently and handle confidential or sensitive information appropriately.

What we offer:

Total remuneration value of up to $20,836 p.a. is comprised of:

• An hourly rate between $41.44 - $46.05 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Clinical Support Officer (Cancer Services), Queensland Health Rockhampton, Australia