Clinical Support Officer (Cancer Services)

Central Queensland Hospital and Health Service; Gladstone Regional; On-site; AUD 56,000 - 63,000; Full time

Benefits offered by this job

PD opportunities

Flexible schedule

Salary sacrificing

Parental leave

EAP

Discounted private health insurance

Fitness passport

Job summary

Central Queensland Hospital and Health Service in Gladstone, QLD seeks a Clinical Support Officer for Cancer Services. You will provide essential frontline administrative support within the Cancer Care Unit, handling inquiries, guiding patients and families, and facilitating smooth day-to-day operations.

You will maintain accurate medical records, coordinate with a multidisciplinary team, and contribute to a supportive, confidential patient experience while working in a busy hospital setting.

Qualifications

• Strong computer skills with word processing, spreadsheets, databases and hospital information systems; knowledge of medical terminology is desirable.

Responsibilities

• Provide comprehensive administrative support across Cancer Care Services and Gladstone Hospital.
• Act as a welcoming first point of contact, responding to enquiries and assisting patients, families, visitors and staff with professionalism and confidentiality.
• Maintain accurate patient medical records, filing and documentation in accordance with hospital policies.
• Manage competing priorities, work independently with minimal supervision and maintain a high-quality administrative service in a busy hospital environment.

Skills

Computer skills

Communication skills

Problem solving

Organisational skills

Job description

Clinical Support Officer (Cancer Services)

Central Queensland Hospital and Health Service – Gladstone QLD

Frontline Support:

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.

About us:

At Gladstone Hospital's Cancer Care Unit, care goes beyond treatment. You'll be part of a multidisciplinary team supporting people through one of life's most challenging experiences, delivering chemotherapy, managing symptoms and providing emotional support tailored to each patient and their family.

Working closely with community organisations and support services, the team helps patients navigate every stage of their cancer journey, ensuring they feel supported, informed and cared for along the way.

About the role:

• Provide comprehensive administrative support across Cancer Care Services and Gladstone Hospital, contributing to the smooth day-to-day operation of the service.
• Act as a welcoming first point of contact, responding to enquiries and assisting patients, families, visitors and staff with professionalism, discretion and confidentiality.
• Maintain accurate patient medical records, filing and documentation in accordance with hospital policies and procedures.
• Manage competing priorities, work independently with minimal supervision and maintain a reliable, high-quality administrative service in a busy hospital environment.

About you:

• Strong computer skills, with the ability to accurately use word processing, spreadsheets, databases and hospital information systems; Medical terminology knowledge is desirable.
• Confident communication and interpersonal skills, demonstrating tact, diplomacy and discretion when dealing with patients, visitors and staff.
• Well-developed problem-solving, consultation and negotiation skills, with the confidence to respond to enquiries and find practical solutions.
• Strong organisational skills, with the ability to prioritise competing tasks, meet deadlines independently and handle confidential or sensitive information appropriately.

What we offer:

Total remuneration value of up to $20,836 p.a. is comprised of:

• An hourly rate between $41.44 - $46.05 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

#Gladstone #Banana

Applications close: Wednesday, 18 November 2026