Clinical Administrator

Skin Health Institute; Melbourne; Sur place; AUD 65 000 - 78 000; Plein temps

Avantages offerts par ce poste

Subsidised parking

Salary packaging

Training and supportive team

Employee Assistance Program

Résumé du poste

Skin Health Institute Inc. is seeking a full-time Clinical Administrator to support our dermatology clinics and day hospital. You will greet patients, schedule appointments, handle inquiries, manage billing and assist with admissions while delivering excellent patient service.

The role requires experience in medical reception or clinical administration, top-notch communication, and the ability to multi-task in a busy clinic environment. Australian work rights are required.

Qualifications

• Experience in a medical reception or clinical administration environment.
• Strong customer service and ability to create a positive patient experience.
• Excellent communication and interpersonal skills.
• Proficient with medical practice software and standard office applications.
• Highly organised with the ability to multi-task and prioritise.
• Friendly, professional and reliable.
• Experience in dermatology or related field is highly regarded.
• Australian work rights are required for this position.

Responsabilités

• Greet patients and other customers, schedule and manage patient appointments efficiently.
• Prompt and professional resolution of telephone inquiries.
• Monitor clinical activity, including arrivals, delays, billings, waiting room etc.
• Perform admin tasks such as data input, mail, emails and faxes, scanning and filing.
• Billings/receipting of patient accounts, explain billing policies and follow up paid/unpaid claims.
• Assist with admission and discharge of patients, quoting, post-op appointments, administrative support to medical consultants.

Connaissances

Customer service

Communication

Office software

Organisation

Reliability

Dermatology experience

Outils

Practice management software

Description du poste

About the role

We are seeking a full-time skilled and customer-focused Clinical Administrator to join our clinical admin team. You will play a part in providing excellent customer service and supporting the smooth running of our specialist dermatology clinics and day hospital.

What you'll be doing

• Greet patients and other customers, schedule and manage patient appointments efficiently
• Prompt and professional resolution of all telephone inquiries.
• Monitor clinical activity, including arrivals, delays, billings, waiting room etc.
• Perform admin tasks- data input, process mail, emails and faxes, scanning, filing etc.
• Billings/receipting of patient accounts, advise patients of credit/ billing policies, follow up paid/unpaid claims.
• Assist with the admission and discharge patients, quoting, post-op appointments, administrative support to medical consultants.

What we're looking for

• Previous experience in a medical reception or clinical administration role, within medical specialist setting
• Strong customer service skills and the ability to provide a positive patient experience
• Excellent communication and interpersonal skills
• Proficient in using medical practice software and standard office applications
• Highly organised with the ability to multi-task and prioritise effectively
• Friendly, professional and reliable
• Experience working in dermatology or related field highly regarded
• Australian work rights are required for this position

About us

We are a not-for-profit Centre of Excellence in Dermatology that delivers highly specialised clinical treatment, education, and research for skin diseases, skin cancers and melanoma.

We run 24 sub-specialty clinics, a day surgery hospital, undertake clinical trials and research, and provide world-class education to local, national and international audiences, including registrar training. Join our team and be part of an organisation that values its employees and is dedicated to making a positive difference in the lives of our patients.

• Subsidised parking, close to public transport
• Generous Not for Profit Salary packaging
• Training and supportive team
• Access to our Employee Assistance Program